Service Delivery Coordinator

Do you have a Service Delivery background in Skip Hire or Waste Management? We are currently seeking a Service Delivery Operations Coordinator to join our clients team. This is an exciting opportunity for an organised and proactive individual to support the day-to-day running of operations, manage customer relationships, coordinate fleet activities, and ensure the highest standards of service delivery. You will play a pivotal role within our clients Waste Management and Transport Department, working closely with the Operations Team to ensure the smooth and efficient delivery of services.

If you thrive in a fast-paced operational environment, have excellent communication skills, and enjoy working with customers, drivers, and internal teams, this could be the perfect opportunity for you. The successful candidate will act as a key point of contact between customers, drivers, and operational teams, helping to coordinate schedules, resolve service issues, improve operational efficiency, and support the delivery of outstanding customer service.

The Benefits Package:

• 22 days holiday
• Free onsite parking
• Career progression

The Basics:

• Salary is 35k-40k DOE
• Mon 7am-5pm Office based

The Responsibilities:

• Manage customer enquiries, orders, and bookings accurately and efficiently.
• Handle booking amendments, cancellations, and payment processing where required.
• Provide excellent customer service by resolving queries, complaints, and service issues promptly.
• Coordinate daily fleet operations, including vehicle movements, driver schedules, and workload allocation.
• Monitor driver progress and update schedules in real time to maintain service performance.
• Communicate ETAs, delays, and service updates to customers.
• Support and supervise a small Service Delivery team, ensuring effective daily operations.
• Manage driver holidays, absences, and day-to-day operational matters.
• Maintain compliance with company procedures, transport regulations, and local authority requirements.
• Manage skip licensing processes for public highway placements, including permits, renewals, expiries, and suspensions.
• Monitor outstanding containers and work with customers to resolve long-term hires and billing issues.
• Verify waste descriptions and EWC codes to ensure accurate booking and billing processes.
• Investigate customer complaints and provide appropriate resolutions.
• Process invoice queries and liaise with the Finance team regarding billing issues and payments.
• Apply additional charges in line with company policy and ensure jobs are checked, priced, and passed for billing within agreed timescales.
• Maintain accurate databases and produce regular operational and client reports.
• Provide administrative and operational support during busy periods, including weighbridge ticket processing.