Client Services Executive in Essex, Waltham Abbey

We are seeking a highly motivated and organized Client Services Executiveto join our team. The role involves building and maintaining relationships with key business executives, addressing client queries, managing stock levels, and following established business processes.

The Basics:

• Salary £28k with yearly Bonus
• Working Hours 9-5:30pm

The Responsibilities:

• Manage and navigate multiple databases and systems.
• Build and maintain strong, long-term relationships with customers through proactive communication and dependable service.
• Coordinate with clients to forecast demand and confirm orders in a timely and accurate manner.
• Prepare and manage outbound shipments from initiation through delivery, ensuring customer requirements and timelines are met.
• Monitor shipments in transit, proactively addressing delays or issues, and keeping customers informed.
• Monitor and manage stock levels across locations, taking action to move or repurpose obsolete or excess inventory.
• Support cross-functional activities to drive solutions across departments.
• Regularly update and maintain high-quality data in activity reports (Excel) and generate weekly and monthly reports.
• Respond to customer support inquiries via phone and communicate effectively with customers.
• Collaborate with the clients team to provide up-to-date information and support.
• Maintain and prepare status reports and revise process handbooks as needed.

Skills& Requirements

• Excellent written and verbal communication skills
• Strong attention to detail and due diligence
• Good conflict management skills
• Prioritisation and problem-solving abilities
• Proactive decision-making
• Previous background in a Customer Care role is essential
• Proficient in Excel, Word, and Outlook
• Prior background in an administrative role is preferred