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For Companies At a Glance
- Tasks: Help customers with property claims and provide delightful experiences.
- Company: Join Lemonade, a dynamic startup revolutionising the insurance industry.
- Benefits: Enjoy a supportive work culture with opportunities for growth and learning.
- Why this job: Make a real impact by helping others while working in an innovative environment.
- Qualifications: 4+ years in claims handling, preferably in Property, with a CII qualification.
- Other info: Lemonade values diversity and inclusivity, welcoming all applicants.
The predicted salary is between 36000 - 60000 £ per year.
What You’re Applying For
We’re on the search for an empathetic, communicative individual to join our claims experience team. If you have a background in customer experience and a genuine passion for helping others, you’re going to love this opportunity. In this role, you’ll work closely with Lemonade’s Claims Experience Adjusters to settle property losses and defy customer expectations along the way. With a customer‑first mindset, you’ll be responsible for handling simple or fast‑track claims. For more info about the role, check out our latest Transparency Chronicle.
What you’ll do
- Providing surprisingly delightful experiences to our customers through all our channels (email, phone, etc.)
- Investigate and handle claims from start to finish
- Organize and prioritize daily tasks in order to resolve claim‑based questions
- Working with management to help shaping processes
What you’ll need
- Minimum of 4+ years of claims‑handling experience, preferably in Property
- CII Qualification and experience dealing with more complex building claims
- Desire to work in a unique, dynamic, and fast‑paced startup environment
- Efficient and loves to get shit done
- The ability to approach your work with empathy, patience, and positivity
- Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
Things to know… Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
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Claims Experience Advocate, Property employer: LEMONADE
Contact Detail:
LEMONADE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Experience Advocate, Property
✨Tip Number 1
Familiarise yourself with Lemonade's unique approach to customer service. They pride themselves on providing delightful experiences, so think about how you can demonstrate your empathy and communication skills in a way that aligns with their values.
✨Tip Number 2
Research the latest trends in AI and how they impact the insurance industry. Showing your enthusiasm for learning and adapting to new technologies will set you apart as a candidate who is ready to thrive in a dynamic startup environment.
✨Tip Number 3
Prepare examples from your previous claims-handling experience that highlight your ability to resolve complex issues efficiently. Be ready to discuss how you prioritised tasks and collaborated with others to achieve positive outcomes.
✨Tip Number 4
Connect with current or former employees of Lemonade on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Claims Experience Advocate, Property
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the Claims Experience Advocate role at Lemonade. Familiarise yourself with their customer-first approach and the specific responsibilities outlined in the job description.
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in claims handling and customer service. Emphasise any specific achievements or projects that demonstrate your ability to provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the insurance industry. Use specific examples from your past experience to illustrate how you embody the qualities Lemonade is looking for.
Showcase Your Empathy: In your application, emphasise your empathetic approach to customer interactions. Provide examples of how you've successfully resolved customer issues in the past, demonstrating your ability to handle claims with patience and positivity.
How to prepare for a job interview at LEMONADE
✨Show Your Empathy
As a Claims Experience Advocate, empathy is key. Be prepared to share examples of how you've handled customer interactions with care and understanding. This will demonstrate your ability to connect with clients and provide the delightful experiences Lemonade values.
✨Highlight Your Claims Experience
With a minimum of 4+ years in claims handling, make sure to discuss your relevant experience in property claims. Talk about specific cases you've managed and how you resolved them, showcasing your expertise and problem-solving skills.
✨Demonstrate Your Organisational Skills
The role requires effective task management. Prepare to discuss how you prioritise and organise your workload, especially when dealing with multiple claims. Providing examples of your time management strategies will show that you're ready for the fast-paced environment.
✨Express Your Enthusiasm for Learning
Lemonade values a commitment to learning, especially in the evolving field of AI. Be ready to talk about how you stay updated on industry trends and your willingness to adapt to new technologies. This shows that you're not just looking for a job, but are genuinely interested in growing with the company.
