General Manager

Company: Lemon Pepper Holdings Limited (Wingstop UK)

At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we’ve got the awards to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo’s Restaurant of the Year). But our mission remains simple:

BRING THE FLAVOUR.

About the Role

As a General Manager in one of our Delivery Kitchens, you’ll have full accountability for the performance of a fast-paced, delivery-focused operation. With no dine-in service, your focus will be on driving operational excellence, leading your team, and ensuring every order is delivered quickly, accurately, and to the highest standard.

You’ll build, lead, and develop a high-performing team, creating a culture that thrives on pace, precision, and consistency. From managing costs and driving efficiency, to maintaining food quality and cleanliness, you’ll take ownership of all aspects of the kitchen’s performance.

This is a hands‑on leadership role where you’ll set the tone, drive results, and play a key part in the continued growth of the business.

What You’ll Be Doing

• Owning operational performance and KPIs
• Leading and developing your team
• Driving efficiency, quality, and consistency
• Managing labour, cost control, and output
• Building a strong team culture

What We’re Looking For

• Operational and performance mindset
• Leadership and coaching ability

Our Values

Authentic. Entrepreneurial. Fun. Service-Minded.

Why Wingstop

Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you’ll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift. Whether you’re learning new skills, leading a team, or helping launch a new store, you’ll feel the Wingstop vibe in everything we do. We are fast-paced, high-energy, and all about delivering great experiences for our customers and our people.

It’s more than just a job. It’s a place to build confidence, make mates, and be part of something that’s growing fast.

• Quarterly Bonus
• Opportunities to join our Long-Term Investment Plan (for high-performing GMs and Stores)
• Flexible Rota
• Free food on every shift
• 28 days holiday + birthday off
• Culture budgets allocated to every restaurant for recognition
• Team based events (performance)
• Regular company wide incentives
• Long-Term Investment Plan (for high-performing GMs)
• Leadership events and conferences

Grow With Us

• Career progression opportunities
• Bi Annual Management Conferences & Networking
• Wagestream access
• Discounts platform
• Recognition programmes

Diversity & Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we’re here to assist you.

AI Disclaimer

AI can be a useful tool - and we understand many candidates use it for support. That said, we’re really interested in you, not an AI-generated version of you.

We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that’s who we’re excited to meet.