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- Tasks: Manage B2B customer accounts and ensure smooth order processing.
- Company: Join LeMieux, the UK's fastest-growing equestrian brand with a global community.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of an innovative team shaping the future of equestrian lifestyle.
- Qualifications: Experience in B2B account management and strong organisational skills.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
LeMieux is the UK’s fastest-growing equestrian and lifestyle brand, with a global community and big ambitions. Our success is driven by talented people who share our passion for innovation, collaboration, and excellence. We’re seeking a Wholesale Account Coordinator to join our team and help shape the future of our brand.
What You’ll Do
- Account Ownership & Partnership
- Act as the primary operational contact for B2B customers
- Build strong, professional relationships with retailers and Sales Representatives
- Facilitate regular order book reviews with Sales to align on delivery performance, risks, and commercial targets
- Proactively provide updates to customers on stock availability, deliveries, and order status
- Identify opportunities to support account growth through replenishment, availability insights and service excellence
- Order Book & Delivery Management
- Take full ownership of order book management, ensuring accuracy and timely progression
- Monitor forward orders and ensure correct system entry and processing
- Track inbound orders via B2B platforms and other channels
- Identify discrepancies in purchase orders, pricing, or quantities and resolve efficiently
- Organise and monitor bookings to ensure stock is delivered on time and in full
- Work closely with Warehouse and Logistics teams to ensure packing, labelling and shipping requirements are met
- Manage back orders, proformas and account queries with accuracy and commercial awareness
- Cross-Functional Collaboration
- Work closely with Finance to manage credit limits, resolve credit blocks and support cash flow targets
- Partner with internal stakeholders to resolve delivery discrepancies, shortages and faulty goods queries
- Support process improvement initiatives to optimise efficiency and enhance the B2B customer experience
- Performance & Proactive Thinking
- Monitor order flow against agreed SLAs and company targets
- Anticipate risks to delivery timelines and escalate early with proposed solutions
- Maintain accurate customer master data
- Use data and reporting to inform decisions and support commercial objectives
- Continuously review account performance to ensure alignment with business goals
What You’ll Bring
- Proven experience managing B2B or wholesale accounts, ideally within a fast-paced commercial environment
- Strong order book management experience with a clear understanding of delivery and financial impact
- A proactive, solution-focused mindset with the confidence to challenge and influence where necessary
- Excellent stakeholder management skills, able to build trust across customers and internal teams
- High levels of organisation and ownership, with the ability to prioritise effectively
- Strong analytical capability and confidence working with Excel and order management systems
- A commercially aware approach to problem solving
- Clear, professional communication skills - written and verbal
- The ability to thrive in a fast-moving, growth-oriented business
Why Join LeMieux?
Founded in 2006, LeMieux is the UK’s fastest-growing equestrian and lifestyle brand with a global presence. Driven by innovation and passion for horses and riders, we’re expanding our 150-strong team based in our Romsey HQ and looking for exceptional people to join us on our journey.
We’re on a mission to be the most exciting equestrian brand on the planet. To get there, we need exceptional people who thrive in a fast-paced, creative environment and a culture that values innovation, collaboration, and problem-solving. Whether you ride or not, you’ll share our energy, determination, and obsession with delivering excellence for our community.
From financial security to time with your loved ones (on two legs or four), we continually invest in our employees. We are committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to thrive. We believe that varied perspectives drive innovation and strengthen our team. We welcome applications from individuals of all backgrounds, experiences, and identities - including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and neurodiversity. We are an equal opportunity employer and actively promote an environment of respect, support, and opportunity for all. Please let us know if you require any reasonable adjustments throughout the application process.
Wholesale Customer Account Coordinator in Southampton employer: LeMieux
Contact Detail:
LeMieux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Customer Account Coordinator in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the equestrian and wholesale sectors, especially those connected to LeMieux. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research LeMieux’s products and values, and think about how your experience aligns with their mission. Show them you’re not just another candidate.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what they want in a Wholesale Account Coordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the LeMieux family.
We think you need these skills to ace Wholesale Customer Account Coordinator in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the equestrian world and our brand shine through. We love seeing candidates who share our passion for innovation and excellence!
Tailor Your Experience: Make sure to highlight your relevant experience managing B2B accounts. Use specific examples that demonstrate your order book management skills and how you've contributed to account growth in previous roles.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon and make sure your key skills and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with LeMieux.
How to prepare for a job interview at LeMieux
✨Know Your Numbers
Before the interview, brush up on your order management and financial metrics. Be ready to discuss how you've managed B2B accounts in the past, including specific examples of how you tracked orders and resolved discrepancies. This will show that you understand the commercial impact of your role.
✨Build Rapport
LeMieux values strong relationships, so practice building rapport during your interview. Think about how you can demonstrate your stakeholder management skills. Share examples of how you've successfully collaborated with teams or customers to achieve common goals.
✨Show Your Proactive Side
Prepare to discuss times when you anticipated risks or challenges in your previous roles. LeMieux is looking for a proactive mindset, so highlight your ability to identify potential issues before they arise and suggest solutions. This will showcase your problem-solving skills.
✨Communicate Clearly
Since clear communication is key for this role, practice articulating your thoughts concisely. Whether it's discussing your experience or answering questions, ensure you convey your ideas clearly and professionally. This will reflect your written and verbal communication skills effectively.