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- Tasks: Manage B2B customer accounts and ensure smooth order processing.
- Company: LeMieux, the UK's fastest-growing equestrian and lifestyle brand.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Join a passionate team and help shape the future of an innovative brand.
- Qualifications: Experience in B2B account management and strong organisational skills.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
LeMieux is the UK’s fastest-growing equestrian and lifestyle brand, with a global community and big ambitions. Our success is driven by talented people who share our passion for innovation, collaboration, and excellence. We’re seeking a Wholesale Account Coordinator to join our team and help shape the future of our brand.
What You’ll Do
- Act as the primary operational contact for B2B customers
- Build strong, professional relationships with retailers and Sales Representatives
- Facilitate regular order book reviews with Sales to align on delivery performance, risks, and commercial targets
- Proactively provide updates to customers on stock availability, deliveries, and order status
- Identify opportunities to support account growth through replenishment, availability insights and service excellence
- Take full ownership of order book management, ensuring accuracy and timely progression
- Monitor forward orders and ensure correct system entry and processing
- Track inbound orders via B2B platforms and other channels
- Identify discrepancies in purchase orders, pricing, or quantities and resolve efficiently
- Organise and monitor bookings to ensure stock is delivered on time and in full
- Work closely with Warehouse and Logistics teams to ensure packing, labelling and shipping requirements are met
- Manage back orders, proformas and account queries with accuracy and commercial awareness
- Work closely with Finance to manage credit limits, resolve credit blocks and support cash flow targets
- Partner with internal stakeholders to resolve delivery discrepancies, shortages and faulty goods queries
- Support process improvement initiatives to optimise efficiency and enhance the B2B customer experience
- Monitor order flow against agreed SLAs and company targets
- Anticipate risks to delivery timelines and escalate early with proposed solutions
- Maintain accurate customer master data
- Use data and reporting to inform decisions and support commercial objectives
- Continuously review account performance to ensure alignment with business goals
What You’ll Bring
- Proven experience managing B2B or wholesale accounts, ideally within a fast-paced commercial environment
- Strong order book management experience with a clear understanding of delivery and financial impact
- A proactive, solution-focused mindset with the confidence to challenge and influence where necessary
- Excellent stakeholder management skills, able to build trust across customers and internal teams
- High levels of organisation and ownership, with the ability to prioritise effectively
- Strong analytical capability and confidence working with Excel and order management systems
- A commercially aware approach to problem solving
- Clear, professional communication skills - written and verbal
- The ability to thrive in a fast-moving, growth-oriented business
Why Join LeMieux?
Founded in 2006, LeMieux is the UK’s fastest-growing equestrian and lifestyle brand with a global presence. Driven by innovation and passion for horses and riders, we’re expanding our 150-strong team based in our Romsey HQ and looking for exceptional people to join us on our journey. We’re on a mission to be the most exciting equestrian brand on the planet. To get there, we need exceptional people who thrive in a fast-paced, creative environment and a culture that values innovation, collaboration, and problem-solving. Whether you ride or not, you’ll share our energy, determination, and obsession with delivering excellence for our community. From financial security to time with your loved ones (on two legs or four), we continually invest in our employees. We are committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to thrive. We believe that varied perspectives drive innovation and strengthen our team. We welcome applications from individuals of all backgrounds, experiences, and identities - including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and neurodiversity. We are an equal opportunity employer and actively promote an environment of respect, support, and opportunity for all. Please let us know if you require any reasonable adjustments throughout the application process.
Locations
Wholesale Customer Account Coordinator in Hampshire, Romsey employer: LeMieux
Contact Detail:
LeMieux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Customer Account Coordinator in Hampshire, Romsey
✨Tip Number 1
Get to know the company inside out! Research LeMieux's values, products, and recent news. This way, when you chat with us, you can show off your knowledge and passion for our brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and problem-solving. We love proactive thinkers, so be ready to share how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in our minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace Wholesale Customer Account Coordinator in Hampshire, Romsey
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the equestrian world shine through! We love seeing candidates who share our passion for innovation and excellence, so don’t hold back on expressing why you want to be part of the LeMieux team.
Tailor Your Experience: Make sure to highlight your relevant experience managing B2B or wholesale accounts. We want to see how your skills align with the role, so be specific about your order book management and any successes you've had in similar environments.
Be Clear and Professional: Your written communication skills are key for this role, so keep your application clear and professional. Use concise language and make sure to proofread for any typos or errors – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at LeMieux!
How to prepare for a job interview at LeMieux
✨Know Your Numbers
Before the interview, brush up on your analytical skills and be ready to discuss how you've managed order books in the past. Be prepared to share specific examples of how you tracked orders, resolved discrepancies, and ensured timely deliveries.
✨Build Rapport
Since this role involves a lot of stakeholder management, practice building rapport with your interviewers. Show genuine interest in their experiences at LeMieux and relate them back to your own experiences in B2B account management.
✨Showcase Your Proactive Mindset
LeMieux values a proactive approach, so come armed with examples of how you've anticipated risks in delivery timelines and proposed solutions. This will demonstrate your ability to think ahead and contribute positively to the team.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Use examples from your past roles to illustrate your points, especially when discussing how you've collaborated with internal teams or handled customer queries.