At a Glance
- Tasks: Be the voice of LeMieux, delivering top-notch customer service via phone and email.
- Company: Join the UK's fastest-growing equestrian brand with a global community.
- Benefits: Enjoy a company pension, casual attire, generous holidays, and staff discounts.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact in a creative, fast-paced environment while supporting our customers.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
LeMieux is the UK’s fastest-growing equestrian and lifestyle brand, with a global community and big ambitions. Our success is driven by talented people who share our passion for innovation, collaboration, and excellence. We’re seeking a Customer Service Partner to join our team over our Christmas period to help support our customer calls.
What You’ll Do
- As Customer Service Partner, you will be the face and voice of LeMieux, talking to ecommerce customers by phone and over email, focusing on ensuring excellence in customer service across all interactions.
- Proactively deal with queries with one touch or retain responsibility until resolved.
- Adopt and maintain a customer first attitude ensuring all enquiries are dealt with in a timely manner relevant to the enquiry.
- Organise & complete day to day workload.
- Ensure day to day tasks are prioritised & processed efficiently – within agreed SLA’s.
- Actively support our customers by providing a first-class professional service.
- Overseeing & processing orders via B2C, over the phone, email and other channels.
- Inbound & outbound phone calls.
- Responding to emails & live chat.
- Actively monitor Out of Stocks, contacting customers where appropriate to offer alternative products.
- Actively monitor and maintain delivery queries, including courier claims.
What You’ll Bring
- Excellent communication skills, both written and verbal, with the ability to liaise effectively across departments including Warehouse, Ecommerce, and Marketing.
- Ability to monitor and manage order flow, identifying and resolving issues promptly in collaboration with other departments.
- Comfortable working with CRM systems, order management platforms, and Microsoft Office applications.
- Strong problem-solving skills and attention to detail, particularly when handling courier claims, system issues, and process improvements.
- Sound understanding of customer service metrics and best practices.
- A positive, professional, and team-oriented attitude.
This is a site-based role, so applicants will be required to have their own transport and live within a commutable distance of our offices in Romsey.
Why Join LeMieux?
Founded in 2006, LeMieux is the UK’s fastest-growing equestrian and lifestyle brand with a global presence. Driven by innovation and passion for horses and riders, we’re expanding our 150-strong team based in our Romsey HQ and looking for exceptional people to join us on our journey. We’re on a mission to be the most exciting equestrian brand on the planet. To get there, we need exceptional people who thrive in a fast-paced, creative environment and a culture that values innovation, collaboration, and problem-solving. Whether you ride or not, you’ll share our energy, determination, and obsession with delivering excellence for our community. From financial security to time with your loved ones (on two legs or four), we continually invest in our employees.
Benefits
- Company pension
- Free on-site parking and car charging
- Casual attire
- Generous holiday allowance
- Health & Wellbeing app
- Staff discount
We are committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to thrive. We believe that varied perspectives drive innovation and strengthen our team. We welcome applications from individuals of all backgrounds, experiences, and identities – including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and neurodiversity. We are an equal opportunity employer and actively promote an environment of respect, support, and opportunity for all. Please let us know if you require any reasonable adjustments throughout the application process.
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 3 months
Application question(s):
- Are you able to reliably travel to West Wellow?
- Do you have equestrian knowledge?
Experience: Customer service: 2 years (required)
Work Location: In person
Customer Service Partner – FTC employer: LeMieux
LeMieux is an exceptional employer, offering a vibrant work culture that thrives on innovation and collaboration within the equestrian and lifestyle sector. Based in Romsey, our team enjoys a supportive environment with ample opportunities for professional growth, competitive benefits, and a commitment to diversity and inclusion, making it an ideal place for passionate individuals to contribute to our exciting journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Partner – FTC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LeMieux. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LeMieux before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Partner – FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LeMieux:Your cover letter is your chance to shine! Tell us why you want to work at LeMieux specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LeMieux!
How to prepare for a job interview at LeMieux
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
