Customer Service Partner – FTC

LeMieux is the UK’s fastest-growing equestrian and lifestyle brand, with a global community and big ambitions. Our success is driven by talented people who share our passion for innovation, collaboration, and excellence. We’re seeking a Customer Service Partner to join our team over our Christmas period to help support our customer calls.

What You’ll Do

• As Customer Service Partner, you will be the face and voice of LeMieux, talking to ecommerce customers by phone and over email, focusing on ensuring excellence in customer service across all interactions.
• Proactively deal with queries with one touch or retain responsibility until resolved.
• Adopt and maintain a customer first attitude ensuring all enquiries are dealt with in a timely manner relevant to the enquiry.
• Organise & complete day to day workload.
• Ensure day to day tasks are prioritised & processed efficiently – within agreed SLA’s.
• Actively support our customers by providing a first-class professional service.
• Overseeing & processing orders via B2C, over the phone, email and other channels.
• Inbound & outbound phone calls.
• Responding to emails & live chat.
• Actively monitor Out of Stocks, contacting customers where appropriate to offer alternative products.
• Actively monitor and maintain delivery queries, including courier claims.

What You’ll Bring

• Excellent communication skills, both written and verbal, with the ability to liaise effectively across departments including Warehouse, Ecommerce, and Marketing.
• Ability to monitor and manage order flow, identifying and resolving issues promptly in collaboration with other departments.
• Comfortable working with CRM systems, order management platforms, and Microsoft Office applications.
• Strong problem-solving skills and attention to detail, particularly when handling courier claims, system issues, and process improvements.
• Sound understanding of customer service metrics and best practices.
• A positive, professional, and team-oriented attitude.

This is a site-based role, so applicants will be required to have their own transport and live within a commutable distance of our offices in Romsey.

Why Join LeMieux?

Founded in 2006, LeMieux is the UK’s fastest-growing equestrian and lifestyle brand with a global presence. Driven by innovation and passion for horses and riders, we’re expanding our 150-strong team based in our Romsey HQ and looking for exceptional people to join us on our journey. We’re on a mission to be the most exciting equestrian brand on the planet. To get there, we need exceptional people who thrive in a fast-paced, creative environment and a culture that values innovation, collaboration, and problem-solving. Whether you ride or not, you’ll share our energy, determination, and obsession with delivering excellence for our community. From financial security to time with your loved ones (on two legs or four), we continually invest in our employees.

Benefits

• Company pension
• Free on-site parking and car charging
• Casual attire
• Generous holiday allowance
• Health & Wellbeing app
• Staff discount

We are committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to thrive. We believe that varied perspectives drive innovation and strengthen our team. We welcome applications from individuals of all backgrounds, experiences, and identities – including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and neurodiversity. We are an equal opportunity employer and actively promote an environment of respect, support, and opportunity for all. Please let us know if you require any reasonable adjustments throughout the application process.

Job Types: Full-time, Temporary, Fixed term contract

Contract length: 3 months

Application question(s):

• Are you able to reliably travel to West Wellow?
• Do you have equestrian knowledge?

Experience: Customer service: 2 years (required)

Work Location: In person