A single accountable owner for user onboarding: first run, KYC, and the first valuable moment. Today this sits across product, engineering, content and compliance with no single owner. This role consolidates it.
What you will do
- Own the full onboarding funnel: registration through identity verification through to the user's first meaningful action (first message sent, first call made, first transaction)
- Move activation rate as the primary metric; reduce drop-off at each step
- Partner with compliance on KYC flows (BVN, NIN, document checks) so verification is fast, fair and audit-defensible
- Run experiments on copy, sequencing, friction reduction and re-engagement of users who drop mid-onboarding
- Build the dashboards yourself; we expect the owner of onboarding to live in the data daily
Reports to: Chief Product Officer.
Who we are looking for
- 3 to 6 years product / growth experience with an emphasis on activation, onboarding or growth funnels
- Strong instincts for friction reduction, sequencing and conversion
- Comfort with KYC / regulated identity flows; experience in Nigerian financial services welcome
- Data-fluent; you write your own SQL for the dashboards you care about
- Remote, with London or Lagos available for the right candidate; we are global in outlook and run a follow-the-sun rotation across Europe, Africa, Asia and Latin America
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