At a Glance
- Tasks: Own the user onboarding process from registration to first meaningful action.
- Company: Join a global fintech company focused on user experience and growth.
- Benefits: Remote work options, competitive salary, and a dynamic team environment.
- Other info: Work in a diverse, global team with opportunities for career advancement.
- Why this job: Make a real impact by improving user activation and reducing drop-off rates.
- Qualifications: 3-6 years in product or growth with a focus on onboarding and data analysis.
The predicted salary is between 63000 - 77000 £ per year.
A single accountable owner for user onboarding: first run, KYC, and the first valuable moment. Today this sits across product, engineering, content and compliance with no single owner. This role consolidates it.
What you will do:
- Own the full onboarding funnel: registration through identity verification through to the user's first meaningful action (first message sent, first call made, first transaction).
- Move activation rate as the primary metric; reduce drop-off at each step.
- Partner with compliance on KYC flows (BVN, NIN, document checks) so verification is fast, fair and audit-defensible.
- Run experiments on copy, sequencing, friction reduction and re-engagement of users who drop mid-onboarding.
- Build the dashboards yourself; we expect the owner of onboarding to live in the data daily.
Who we are looking for:
- 3 to 6 years product / growth experience with an emphasis on activation, onboarding or growth funnels.
- Strong instincts for friction reduction, sequencing and conversion.
- Comfort with KYC / regulated identity flows; experience in Nigerian financial services welcome.
- Data-fluent; you write your own SQL for the dashboards you care about.
- Remote, with London or Lagos available for the right candidate; we are global in outlook and run a follow-the-sun rotation across Europe, Africa, Asia and Latin America.
User Onboarding Manager in London employer: LekeeLekee
LekeeLekee offers a collaborative and innovative work culture, providing employees with opportunities to work on cutting-edge projects in telephony and advertising technology. The company emphasizes professional growth and remote work flexibility, making it an attractive employer for those looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land User Onboarding Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LekeeLekee. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LekeeLekee before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace User Onboarding Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LekeeLekee:Your cover letter is your chance to shine! Tell us why you want to work at LekeeLekee specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LekeeLekee!
How to prepare for a job interview at LekeeLekee
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
