At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences at our leisure facility.
- Company: LeisureSK, a community-focused organisation dedicated to health and wellbeing.
- Benefits: Permanent full-time role with varied leadership opportunities and supportive work culture.
- Other info: Dynamic role with flexible hours, including mornings, evenings, and weekends.
- Why this job: Shape the future of a key community venue while making a real impact.
- Qualifications: Experience in senior management, strong leadership, and customer service skills required.
The predicted salary is between 40582 - 49600 £ per year.
Are you an experienced leader with a passion for delivering exceptional customer experiences, developing high-performing teams, and driving commercial success? LeisureSK is looking for an ambitious and motivated General Manager to lead the operation of our Stamford leisure facility. This is an exciting opportunity to take ownership of a thriving community venue, shaping its future while making a real difference to the health and wellbeing of local residents.
About the Role
As General Manager, you will have overall responsibility for the operational, financial, and commercial performance of the leisure centre. Leading from the front, you will inspire and develop your team, ensure the highest standards of customer service and compliance, and drive sustainable business growth. Working closely with senior management, you will develop and deliver business plans, maximise participation and membership growth, and build strong relationships with customers, community groups, schools, and local stakeholders.
Key Responsibilities
- Lead the day-to-day operation of the leisure centre, ensuring a safe, welcoming, and customer-focused environment.
- Take full accountability for financial performance, including budgeting, income generation and cost control.
- Drive membership growth, customer retention, and commercial opportunities.
- Recruit, lead, motivate and develop a high-performing team.
- Ensure excellence in customer service and continuously improve the customer experience.
- Maintain the highest standards of health & safety, safeguarding, and regulatory compliance.
- Build strong partnerships within the local community to increase participation and engagement.
- Monitor site performance and implement initiatives that deliver continuous improvement.
About You
We are looking for someone who brings energy, commercial awareness, and strong leadership skills. You will have the confidence to motivate others, make sound decisions, and deliver results. You will ideally have:
- At least three years' experience in a senior management role within leisure, hospitality, sport, health & fitness, or a similar customer-focused environment.
- Experience managing operational budgets and delivering commercial performance.
- A proven track record of leading and developing successful teams.
- Strong customer service and stakeholder management skills.
- Experience of recruitment, performance management, and employee development.
- Excellent communication, organisational and planning skills.
- A proactive, positive, and solutions-focused approach.
- A relevant management qualification or equivalent experience.
- A full UK driving licence and access to transport.
- Experience managing wet and dry leisure facilities would be advantageous.
What We Offer
- Permanently full-time position based in Stamford.
- A varied leadership role where no two days are the same.
- The opportunity to shape the future success of a key community leisure facility.
- A supportive organisation committed to delivering outstanding services and investing in its people.
Working Hours
Hours will be agreed to meet the needs of the business and will include early mornings, evenings, and weekends on a rota basis.
If you are an inspiring leader who thrives on developing people, delivering excellent customer experiences and driving business performance, we would love to hear from you.
General Manager in Stamford employer: LeisureSK
LeisureSK is an outstanding employer, offering a vibrant work culture that prioritises safety and customer service at the Bourne Leisure Centre. With flexible part-time hours and opportunities for extra shifts during school holidays, employees can enjoy a balanced work-life while developing their skills in a supportive environment. Join us to be part of a dedicated team that values your contributions and fosters personal growth in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Stamford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LeisureSK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LeisureSK
Don't be shy about reaching out to LeisureSK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Stamford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LeisureSK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LeisureSK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
