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- Tasks: Lead a dynamic team to ensure a safe and welcoming leisure environment.
- Company: Bourne Leisure Centre, a fun and fast-paced workplace.
- Benefits: Full-time role with opportunities for career progression.
- Other info: Join us for a hands-on role with excellent growth potential.
- Why this job: Make a positive impact on customers' leisure experiences every day.
- Qualifications: Strong communication skills and a passion for teamwork.
The predicted salary is between 25000 - 30000 £ per year.
Bourne Leisure Centre - 6 month fixed contract full time. We are looking to recruit a flexible, outgoing, motivated, positive, energetic individual to join our team in a hands‑on position of Duty Manager. We are looking for someone who is team oriented and ambitious and looking to progress their career in a fun and fast paced environment.
The ideal candidate will have excellent communication skills, the ability to coach and lead our team in a positive work environment while maintaining a successful operation. As Duty Manager you will lead on the day‑to‑day management of the facility by ensuring our venues are safe, clean and welcoming for all our customers. You will be responsible for ensuring that all team members are upholding the highest of standards, creating positive memorable experiences, making sure that all services are running in accordance with the timetable and that the centre complies with all health and safety requirements. You should be customer focused and a role model for all team members, with lots of ideas and suggestions on how we can continuously improve the experience of leisure and physical activity in the district.
Main responsibilities of our Duty Managers are:
- To ensure the facility is appropriately staffed to provide service excellence for the customer in accordance with the daily programme.
- To ensure all team members are aware of the daily plan and their involvement within it and consequently all objectives are met.
- To co‑ordinate the timely setting up and setting down of equipment in order that activities run smoothly, and customers are not inconvenienced by poor time management.
- To circulate regularly amongst customers and team members to gain a better understanding of the needs of both through feedback and dialogue.
- To ensure lines of communication are fully used in order that the site operates to the highest standard, helping to relieve pressure on the team by stepping in to different departments during busy periods.
- To organise team members rotas and team member cover ensuring that staffing levels match programme requirements and budgetary allowances.
- To check and authorise weekly timesheets and / or additional hours sheets against the team rotas and signing in / out registers.
- To be responsible for team member recruitment, induction, training and development, appraisals and team member performance of those team members for whom there is direct line responsibility.
- To monitor the cleaning programme daily and ensure it is in accordance with the cleaning specification and that the facilities are always maintained to the highest standards of cleanliness.
- To ensure that all team members are aware of their responsibility under the Health and Safety at Work Act and as a result health whether this be new joiners, membership suspensions or cancellations with a particular emphasis on ensuring daily, weekly and monthly membership targets are achieved.
- Help coordinate swim school by signing children up to swimming lessons, dealing with payment queries, actioning lesson movements and facilitating cancellations.
Duty Manager in Lincolnshire employer: LeisureSK
Contact Detail:
LeisureSK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Lincolnshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bourne Leisure Centre's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions for your interview! Show that you're engaged by asking about team dynamics, growth opportunities, or how they handle customer feedback. It’ll make you stand out as a proactive candidate.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s the best way to ensure we get all your details and can consider you for the role.
We think you need these skills to ace Duty Manager in Lincolnshire
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share why you're excited about the Duty Manager role at Bourne Leisure Centre.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in team management and customer service, and how you can contribute to creating positive experiences for our customers.
Be Specific About Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s leading a team or ensuring health and safety standards, we want to know how you’ve made an impact!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at LeisureSK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the daily operations of a leisure centre and think about how you can contribute to creating a positive environment for both customers and team members.
✨Show Off Your Communication Skills
As a Duty Manager, excellent communication is key. During the interview, demonstrate your ability to communicate effectively by providing clear and concise answers. Share examples of how you've successfully led a team or resolved conflicts in the past.
✨Bring Ideas for Improvement
The job description mentions the need for continuous improvement in customer experience. Come prepared with a few ideas on how the leisure centre could enhance its services or operations. This shows your proactive attitude and ambition to contribute positively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage a team. Think about past experiences where you had to step in during busy periods or handle staffing issues, and be ready to discuss how you approached those situations.