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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service and facility management.
- Company: Join LeisureSK, a vibrant organisation dedicated to community wellness.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Exciting career progression in a supportive and energetic environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Overall Purpose Of This Role Is To:
- Promote and raise the profile of LeisureSK.
- Ensure the facility is managed in accordance with LeisureSK standards and always delivers an excellent level of service to customers.
- Support the team onsite and help develop team members.
- Communicate with the senior management team whenever there are any serious concerns or feedback.
Duty Manager Responsibilities:
- To ensure the facility is appropriately staffed to provide service excellence for the customer in accordance with the daily programme.
- To ensure all team members are aware of the daily plan and their involvement within it and consequently all objectives are met.
- To co-ordinate the timely setting up and setting down of equipment in order that activities run smoothly, and customers are not inconvenienced by poor time management.
- To circulate regularly amongst customers and team members to gain a better understanding of the needs of both through feedback and dialogue.
- To ensure lines of communication are fully used in order that the site operates to the highest standard.
- Helping to relieve pressure on the team by stepping in to different departments during busy periods.
- To organise team members rotas and team member cover ensuring that staffing levels match programme requirements and budgetary allowances.
- To check and authorise weekly timesheets and/or additional hours sheets against the team rotas and signing in/out registers.
- To be responsible for team member recruitment, induction, training and development, appraisals and team member performance of those team members for whom there is direct line responsibility.
- To monitor the cleaning programme daily and ensure it is in accordance with the cleaning specification and that the facilities are always maintained to the highest standards of cleanliness.
- To ensure that all team members are aware of their responsibility under the Health and Safety at Work Act and as a result health & safety procedures are fully met on site, including participation in twice yearly refresher training.
- To ensure daily building checks are completed and recorded and in accordance with the Health & Safety at Work Act to take necessary action in any situation likely to cause accident/injury or likely to render the buildings, structures, plant and equipment unsafe.
- In addition, as a result of the daily building and equipment checks to report and organise repair of any building or equipment fault/failure following the procedures outlined in the quality management system.
- To conduct pool water tests/monitor pool water conditions advising the management team of any action taken to adjust conditions if they vary from the prescribed limits.
- To ensure the pool maintenance programme is undertaken on a regular basis and action is taken where failure of the system is identified.
- To drive all lines of revenue by ensuring all facilities are open, safe and clean for customers to use as they should be in accordance with the timetable.
- To deal with all membership enquiries; whether this be new joiners, membership suspensions or cancellations with a particular emphasis on ensuring daily, weekly and monthly membership targets are achieved.
- Help co-ordinate swim school by signing children up to swimming lessons, dealing with payment queries, actioning lesson movements and facilitating cancellations.
- To complete from time-to-time other tasks as requested by the Operations Manager/General Manager/Contract Manager or any other member of the management team.
Duty Manager in Grantham employer: LeisureSK
Contact Detail:
LeisureSK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Grantham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure industry. Attend events, join local groups, or even hit up social media platforms. The more people you know, the better your chances of landing that Duty Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and ensuring customer satisfaction. Share specific examples of how you've handled challenges in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like LeisureSK, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Duty Manager in Grantham
Some tips for your application 🫡
Complete Every Section: Make sure you answer all the questions fully. Incomplete applications won't even be considered, so take your time and give us all the info we need to see how awesome you are!
Show Your Passion for Service: We want to see your enthusiasm for delivering excellent customer service. Share examples of how you've gone above and beyond in previous roles to make customers feel valued and supported.
Highlight Teamwork Skills: As a Duty Manager, you'll be supporting and developing your team. Make sure to mention any experiences where you've successfully worked with others or helped a team member grow.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and keep everything organised. We can't wait to hear from you!
How to prepare for a job interview at LeisureSK
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with LeisureSK's standards and how they ensure excellent service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've supported and developed team members in the past. This will demonstrate your ability to manage and motivate a team effectively.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, like staffing issues or customer complaints. Think of real-life examples where you've successfully navigated similar challenges. This will show your problem-solving skills and ability to think on your feet.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers. Ask them about their experiences at LeisureSK and how they maintain high standards. This not only shows your enthusiasm but also helps you gauge if the company culture is a good fit for you.
