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- Tasks: Manage the leisure centre, ensuring excellent service and smooth operations.
- Company: LeisureSK, a vibrant community-focused organisation.
- Benefits: Competitive salary, career development, and a fun work environment.
- Why this job: Lead a dynamic team and make a positive impact in your community.
- Qualifications: Experience in management and a passion for customer service.
- Other info: Great opportunity for growth in a supportive atmosphere.
The predicted salary is between 33100 - 33100 £ per year.
Duty Manager – Grantham Meres Leisure CentreJoin to apply for the Duty Manager – Grantham Meres Leisure Centre role at LeisureSK .
OverviewThe overall purpose of this role is to promote and raise the profile of LeisureSK, ensure the facility is managed in accordance with the standards and always delivers an excellent level of service to customers, and support the team onsite and help develop team members.
Responsibilities
Ensure the facility is appropriately staffed to provide service excellence for the customer in accordance with the daily programme.
Ensure all team members are aware of the daily plan and their involvement within it and consequently all objectives are met.
Co‐ordinate the timely setting up and setting down of equipment in order that activities run smoothly, and customers are not inconvenienced by poor time management.
Circulate regularly among customers and team members to gain a better understanding of the needs of both through feedback and dialogue.
Ensure lines of communication are fully used in order that the site operates to the highest standard. Helping to relieve pressure on the team by stepping in to different departments during busy periods.
Organise team members rotas and team member cover ensuring that staffing levels match programme requirements and budgetary allowances. Reference must be paid to poolside staff and the rotation of their duties on and off poolside.
Check and authorise weekly timesheets and / or additional hours sheets against the team rotas and signing in / out registers.
Be responsible for team member recruitment, induction, training and development, appraisals and team member performance of those team members for whom there is direct line responsibility.
Monitor the cleaning programme daily and ensure it is in accordance with the cleaning specification and that the facilities are always maintained to the highest standards of cleanliness.
Ensure that all team members are aware of their responsibility under the Health and Safety at Work Act and as a result health & safety procedure are fully met on site, including participation in twice yearly refresher training.
Ensure daily building checks are completed and recorded and in accordance with the Health & Safety at Work Act to take necessary action in any situation likely to cause accident / injury or likely to render the buildings, structures, plant and equipment unsafe.
In addition, as a result of the daily building and equipment checks, report and organise repair of any building or equipment fault / failure following the procedures outlined in the quality management system.
Conduct pool water tests / monitor pool water conditions advising the management team of any action taken to adjust conditions if they vary from the prescribed limits.
Ensure the pool maintenance programme is undertaken on a regular basis and action is taken where failure of the system is identified.
Drive all lines of revenue by ensuring all facilities are open, safe and clean for customers to use as they should be in accordance with the timetable.
Deal with all membership enquiries; whether this be new joiners, membership suspensions or cancellations with a particular emphasis on ensuring daily, weekly and monthly membership targets are achieved.
Help co‐coordinate swim school by signing children up to swimming lessons, dealing with payment queries, actioning lesson movements and facilitating cancellations.
Complete from time‐to‐time other tasks as requested by the Operations Manager/General Manager/Contract Manager or any other member of the management team.
Seniority LevelMid‐Senior level
Employment TypeFull‐time
Job FunctionManagement and Manufacturing
IndustriesTravel Arrangements
BenefitsReferrals increase your chances of interviewing at LeisureSK by 2x.
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Duty Manager - Grantham Meres Leisure Centre employer: LeisureSK
Contact Detail:
LeisureSK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Grantham Meres Leisure Centre
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend local events, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what LeisureSK stands for and think about how your values align. This will help you show that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for a Duty Manager role, like how you’d handle customer complaints or manage team dynamics. The more comfortable you are, the better you’ll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Duty Manager - Grantham Meres Leisure Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight any previous management experience, customer service skills, and your ability to lead a team. We want to see how you can bring value to LeisureSK!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at LeisureSK. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Leadership Skills: As a Duty Manager, you'll be leading a team, so make sure to highlight your leadership experiences in your application. Share examples of how you've motivated others or handled challenges in past roles. We’re looking for someone who can inspire and support our team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Don’t miss out on the opportunity to join our fantastic team at LeisureSK!
How to prepare for a job interview at LeisureSK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role at LeisureSK. Familiarise yourself with their standards and expectations, especially around customer service and team management. This will help you demonstrate that you're the perfect fit for the position.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be responsible for leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and development. Highlight any specific instances where your leadership made a positive impact on service delivery.
✨Be Ready to Discuss Health and Safety
Health and safety is crucial in this role. Brush up on relevant procedures and be prepared to discuss how you would ensure compliance at the Grantham Meres Leisure Centre. Mention any previous experience you have with health and safety protocols to show you're proactive.
✨Engage with Customer Feedback
Customer satisfaction is key in leisure management. Think about how you would gather and respond to feedback from both customers and team members. Be ready to share your strategies for improving service based on this feedback, as it shows you're committed to excellence.
