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- Tasks: Lead daily operations, ensuring a safe and welcoming environment for customers and staff.
- Company: Join a dynamic team focused on enhancing leisure and physical activity experiences.
- Benefits: Enjoy a fun work culture, opportunities for career progression, and flexible working hours.
- Why this job: Be part of a vibrant team, make a real impact, and develop your leadership skills.
- Qualifications: Excellent communication skills and a proactive attitude are essential; experience in management is a plus.
- Other info: Ideal for ambitious individuals looking to grow in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit a flexible, outgoing, motivated, positive, energetic individual to join our team in a hands-on position of Duty Manager. We seek someone who is team-oriented, ambitious, and eager to progress their career in a fun and fast-paced environment. The ideal candidate will have excellent communication skills, the ability to coach and lead our team positively, and maintain a successful operation.
As Duty Manager, you will oversee the day-to-day management of the facility, ensuring our venues are safe, clean, and welcoming. You will be responsible for upholding high standards, creating positive experiences, ensuring services run smoothly, and that the centre complies with health and safety regulations. You should be customer-focused, a role model for team members, and proactive in suggesting improvements to enhance the leisure and physical activity experience in the district.
Main Responsibilities:
- Ensure the facility is adequately staffed to provide excellent customer service according to the daily programme.
- Communicate the daily plan to all team members and ensure objectives are met.
- Coordinate equipment setup and takedown to ensure smooth activities without inconvenience to customers.
- Engage regularly with customers and staff to understand their needs through feedback and dialogue.
- Utilize communication channels effectively to maintain high standards and assist during busy periods by stepping into different departments.
- Organize staff rotas and cover, ensuring staffing levels meet programme requirements and budget constraints.
- Review and approve weekly timesheets and additional hours against rotas and sign-in/out logs.
- Manage recruitment, induction, training, development, and performance reviews for direct reports.
- Monitor daily cleaning routines to ensure high standards of cleanliness are maintained.
- Ensure all team members understand and adhere to health and safety responsibilities, including participation in refresher training.
- Conduct daily building safety checks and take necessary actions to prevent accidents or unsafe conditions.
- Monitor pool water quality and conditions, advising management of any necessary adjustments.
- Ensure regular pool maintenance and address system failures promptly.
- Maximize revenue by ensuring facilities are open, safe, and clean for customers as per the schedule.
- Handle membership inquiries, including new memberships, suspensions, cancellations, and meeting membership targets.
- Coordinate swim school activities, including registration, payments, lesson scheduling, and cancellations.
Duty Manager employer: LeisureSK
Contact Detail:
LeisureSK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Show your enthusiasm for the role by engaging with our current team members. Ask them about their experiences and what they enjoy most about working here. This not only gives you insights into the company culture but also demonstrates your genuine interest in being part of our team.
✨Tip Number 2
Familiarise yourself with the latest health and safety regulations relevant to leisure facilities. Being knowledgeable about these standards will help you stand out as a proactive candidate who is ready to ensure compliance and safety in our venues.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Think of specific examples where you've successfully led a team or improved operations in a previous role, as this will showcase your ability to manage and inspire others effectively.
✨Tip Number 4
Demonstrate your customer service skills by sharing stories of how you've handled challenging situations with customers in the past. Highlighting your ability to create positive experiences will resonate well with us, as customer focus is key in this role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Duty Manager role. Emphasise your leadership abilities, customer service experience, and any previous roles in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed teams or improved customer experiences in past roles.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to engage with both customers and team members effectively.
Showcase Problem-Solving Abilities: Include instances where you've proactively suggested improvements or resolved issues in previous positions. This will show your potential employer that you can maintain high standards and enhance the customer experience.
How to prepare for a job interview at LeisureSK
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, highlighting your coaching and communication skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how you would ensure high standards of cleanliness, safety, and customer service in the facility.
✨Engage with Customer Service Scenarios
Prepare for questions related to customer service. Think of specific instances where you've handled customer feedback or complaints effectively, showcasing your proactive approach to enhancing the customer experience.
✨Demonstrate Flexibility and Adaptability
The role requires someone who can adapt to a fast-paced environment. Share examples of how you've successfully managed changing priorities or unexpected challenges in previous roles.
