At a Glance
- Tasks: Welcome customers and handle queries with a smile at our busy leisure centre.
- Company: Join the vibrant team at Bourne Leisure Centre, open 7 days a week.
- Benefits: Earn National Minimum Wage with flexible hours and training opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the first point of contact and create positive experiences for all visitors.
- Qualifications: Great communication skills and a friendly attitude are essential.
The predicted salary is between 38291 - 46801 £ per year.
Bourne Leisure Centre - 7.5 hours Saturdays
Our centres are open 7 days a week between 5.30am and 11.00pm.
Some flexibility will be required to ensure the business needs are met.
Training may be required outside of normal shift patterns and there is a requirement to cover shifts as overtime when other team members are on holiday.
Pay rates are National Minimum Wage for the relevant age group.
As a Receptionist you will be instrumental in welcoming customers, guests, contractors and stakeholders to Leisure SK on a daily basis, ensuring that their first impression of your leisure centre is an overwhelmingly positive one whether face-to-face, on the telephone or via email.
The role will require you to be able to connect with people of all ages and backgrounds, building rapport as you do so.
You will need to be knowledgeable about the activities we offer and able to handle a diverse range of queries in a professional and efficient manner, promoting the centre and taking payment where necessary.
You will often be the first team member that issues are reported to, therefore you will have a great deal of responsibility for representing Leisure SK; remaining calm in difficult situations, being proactive in dealing with issues yourself where possible or reporting immediately to management if not.
- Receptionist Responsibilities Include, But Are Not Limited To
- To be welcoming and promote the best possible image of Leisure SK by the level of service you provide at reception.
- To actively sell a wide range of activities and products from annual fitness memberships to a pair of swimming goggles.
- To collect and handle all sources of payment with integrity and in line with company procedures, taking responsibility throughout your shift and then cashing up at the end where any discrepancies will need to be investigated with the support of the Duty Manager.
- To deal with all written, social media, telephone and verbal queries politely and promptly, in a professional and efficient manner, in line with company procedures.
- To handle the centre's telephone system, taking messages for other team members and ensuring these are passed on in a timely fashion.
- To ensure all information provided to the customers is up to date and relevant.
- To provide administrative support where necessary and ensure the booking system is up to date with correct information.
- To fully understand and enforce the centres admissions policy for the various different sessions.
- To ensure retail displays are fully stocked and appropriately merchandised.
- Ensure that equipment is 'fit for purpose' and any reports of defective equipment is dealt with immediately and inline with the company's procedures.
- To be responsible for a small range of equipment for hire.
- To ensure visitors and contractors sign in and out of the centre.
- To accept incoming deliveries, or to call the appropriate team member where necessary.
- Maintain the general appearance of the reception area, including tidiness and presentation of the reception desk itself.
- To be fully acquainted with Leisure SK's health and safety procedures, ensuring these are consistently observed during your shift and to attend training as required.
- To carry out other tasks appropriate to the position of receptionists, as requested by a member of the management team.
- INFORMATION FOR APPLICANTS
Applications can only be assessed on the information that you provide.
Clearly provide details of your skills and experience.
Honesty is always the best policy please do not make any false claims.
Please answer all questions fully.
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Receptionist in Bourne employer: LeisureSK
LeisureSK is an outstanding employer, offering a vibrant work culture that prioritises safety and customer service at the Bourne Leisure Centre. With flexible part-time hours and opportunities for extra shifts during school holidays, employees can enjoy a balanced work-life while developing their skills in a supportive environment. Join us to be part of a dedicated team that values your contributions and fosters personal growth in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Bourne
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at LeisureSK and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist in Bourne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at LeisureSK that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at LeisureSK.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at LeisureSK get a sense of who you are beyond your experience!
How to prepare for a job interview at LeisureSK
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at LeisureSK and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
