At a Glance
- Tasks: Deliver outstanding customer experiences and manage fun activities like parties and games.
- Company: Join a vibrant entertainment venue with a focus on fun and teamwork.
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Flexible hours and a chance to grow your career in a fun environment.
- Why this job: Be part of a lively team and create memorable experiences for customers.
- Qualifications: Energetic, confident, and great at communicating with people.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant - Worcester employer: leisurejobs
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where every day is filled with fun and excitement. Our commitment to employee growth is evident, as many of our managers have risen through the ranks from team members, showcasing our dedication to career development. With fantastic benefits like free bowling for family and friends, enhanced leave options, and a supportive culture, Tenpin is an excellent employer for those looking to thrive in the entertainment industry in Worcester.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Worcester
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show them you’re ready to deliver outstanding experiences.
✨Tip Number 3
Show off your personality! When you meet the team, let your energy and enthusiasm shine through. They want someone who can bring a positive attitude to the workplace, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you appreciate the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Worcester
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and energy. Remember, we’re all about having fun!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. If you've worked in a fast-paced environment before, mention it! We love seeing how you can bring your unique experiences to our team.
Show Your Enthusiasm:We’re looking for people who are excited about working with us! In your application, express why you want to join our team and what makes you passionate about providing great customer service. Let us feel your enthusiasm!
Apply Through Our Website:Ready to take the plunge? Head over to our website and complete the short application process. It only takes a couple of minutes, and we can’t wait to hear from you!
How to prepare for a job interview at leisurejobs
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Share why you love entertaining and how you can contribute to creating a fantastic experience for customers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Be Ready for Role-Playing Scenarios
Since the job involves interacting with customers in various settings, be prepared for role-playing exercises. Practice how you would handle different customer scenarios, like booking parties or addressing complaints.
✨Highlight Your Team Spirit
This role requires a strong team player attitude. Share experiences where you collaborated with others to achieve a common goal, and emphasise your ability to work well in a fast-paced environment.
