At a Glance
- Tasks: Assist in delivering an amazing Adventure Golf experience and support events.
- Company: Join Burhill Golf Ltd, a premier family-centric golf and leisure destination.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
VISION OF THE ROLE: Contributes to the delivery of all aspects of the Adventure Golf operation, events and functions. To maximise revenue through casual / ad-hoc sales. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, Adventure Golf Assistants will display determination and focus in supporting the Food and Beverage Manager to drive all elements of the Adventure Golf area to the highest level ensuring that Hoebridge is recognised as the premier family-centric golf and leisure destination of the surrounding area.
MEASUREMENT OF SUCCESS: The Adventure Golf Assistant will be measured against key criteria:
- Operating profit (derived from Operation, events, functions)
- Annual measurement of staff engagement
- Customer loyalty measured by Net Promoter Score (NPS)
- Pass audits
- Food & Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives
KEY RESPONSIBILITIES:
- Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service. Greets customers utilising names where possible. Offers customers the menu and informs them of specials and menu changes, making suggestions, and answering questions regarding food, beverages, and service.
- Assist in the care and maintenance of all assets, inventory, and resources of the Adventure Golf division.
- Ensure that Health and Safety procedures are complied with at all times.
- Ensure personal level of compliance within the BGL Academy is 100% at all times.
- Ensure all BGL procedures and policies are adhered to. Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance.
- Reviews daily bookings, functions sheets, table reservations etc. Effectively upsells other items on menu, e.g., appetisers, desserts, mixed drinks, wine, coffee, etc.
- Process orders through the ESP/check order system and serve as appropriate. Check orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out.
- Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.
- Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner.
- Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required. Completes opening and closing procedures as per shift.
- Maintain a strong network with fellow Adventure Golf team members to support robust collaboration.
AG Assistant - Woking employer: leisurejobs
Burhill Golf Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee engagement and growth. As an Adventure Golf Assistant in Woking, you will be part of a dynamic team dedicated to delivering outstanding service in a family-friendly environment, with opportunities for personal development and career progression within the leisure industry. Enjoy the unique advantage of working in a premier golf and leisure destination, where your contributions directly impact customer satisfaction and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land AG Assistant - Woking
✨Tip Number 1
Get to know the Adventure Golf scene! Visit local venues, chat with staff, and understand what makes them tick. This will help you stand out when you apply through our website.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly face can make all the difference when it comes to landing that AG Assistant role.
✨Tip Number 3
Show your passion for customer service! During interviews, share stories about how you've gone above and beyond for guests. It’s all about making that personal connection.
✨Tip Number 4
Be proactive! If you see an opportunity to volunteer or help out at events, jump in. It shows initiative and gives you a chance to shine before you even get the job.
We think you need these skills to ace AG Assistant - Woking
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. Use a friendly tone and don’t be afraid to show your enthusiasm for the Adventure Golf role.
Tailor Your Application:Make sure to tailor your application specifically for the AG Assistant position. Highlight any relevant experience you have in customer service or hospitality, and mention how you can contribute to making Hoebridge the premier family-centric destination.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at leisurejobs
✨Know the Adventure Golf Inside Out
Before your interview, make sure you understand the Adventure Golf operation and its key responsibilities. Familiarise yourself with the services offered, especially in food and beverage, as well as the importance of customer engagement. This knowledge will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Customer Service Skills
Since the role involves maintaining positive relationships with guests, prepare examples from your past experiences where you provided exceptional customer service. Think about how you greeted customers, handled inquiries, or resolved issues. This will show that you can create a warm and welcoming atmosphere.
✨Emphasise Team Collaboration
The Adventure Golf Assistant role requires strong teamwork. Be ready to discuss how you've worked effectively with others in previous jobs. Highlight any experiences where you supported colleagues or contributed to a team goal, as this aligns with the collaborative spirit they’re looking for.
✨Understand Health and Safety Compliance
Familiarise yourself with basic health and safety procedures relevant to the hospitality industry. Be prepared to discuss why these are important and how you would ensure compliance in your role. This shows that you take safety seriously and are ready to uphold the standards expected at Burhill Golf Ltd.
