At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and safety while managing maintenance and team support.
- Company: Join the Warner Hotels Group at the stunning Runnymede on Thames.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Diversity and inclusion are key values; flexible working options available.
- Why this job: Be part of a team that creates unforgettable guest experiences in a beautiful setting.
- Qualifications: Experience in hotel operations and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities.
Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Property Supervisor, you'll play a crucial role in bringing that magic to life.
Role Purpose: The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well-presented buildings, systems, and facilities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Hotel operations
- Guest service standards and complaint handling techniques
- Health & safety, fire safety, hygiene standards, and emergency protocols
- Strong understanding of general maintenance practices
- Knowledge of safe equipment/machinery operation
- Confident in managing guest queries and complaints
- Able to coordinate multiple departments simultaneously
- Strong communication, organisation, and time management skills
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Property Supervisor - Runnymede in Windsor employer: leisurejobs
At Warner Hotels, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. As a Property Supervisor at the stunning Runnymede on Thames, you'll enjoy exceptional benefits, opportunities for personal and professional growth, and the chance to be part of a dedicated team that crafts unforgettable guest experiences. Join us in a location that not only offers beautiful surroundings but also fosters a culture of collaboration and support, ensuring you feel valued and empowered every day.
StudySmarter Expert Advice🤫
We think this is how you could land Property Supervisor - Runnymede in Windsor
✨Tip Number 1
Get to know the company culture before your interview. Check out Warner Hotels' social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest service skills! Since the Property Supervisor role is all about enhancing guest experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows you're engaged and keen to learn more about the role and the team. Ask about their approach to guest satisfaction or how they handle emergencies – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Warner Hotels family. Let’s get you that Property Supervisor role!
We think you need these skills to ace Property Supervisor - Runnymede in Windsor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express what makes you tick and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Property Supervisor role. Highlight your relevant experience in hotel operations and guest service, and show us how your skills align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at leisurejobs
✨Know the Property Inside Out
Before your interview, take some time to research the Runnymede on Thames and its unique offerings. Familiarise yourself with their facilities, services, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Guest Service Skills
As a Property Supervisor, guest experience is key. Prepare examples from your past roles where you've successfully handled guest complaints or enhanced their stay. Highlight your ability to remain calm under pressure and how you’ve positively impacted guest satisfaction.
✨Demonstrate Leadership Qualities
Think of instances where you've led a team or coordinated efforts across departments. Be ready to discuss how you motivate others and ensure smooth operations, especially during busy periods. Warner Hotels values collaboration, so showing your team spirit will go a long way.
✨Prepare for Crisis Management Scenarios
Expect questions about how you would handle emergencies or unexpected issues. Brush up on health and safety protocols, and be prepared to share your approach to problem-solving in high-pressure situations. This will demonstrate your readiness to uphold safety and compliance standards.
