At a Glance
- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Join the Runnymede on Thames, part of the Warner Hotels Group.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with a focus on personal strengths.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 24000 - 30000 £ per year.
Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities.
Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Housekeeping Supervisor, you'll play a crucial role in bringing that magic to life.
Role Purpose:The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back-of-house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
- Previous experience in Hotel operations cleaning and hygiene.
- Knowledge of Health & safety, fire safety, hygiene standards, and emergency protocols.
- Excellent communication and problem-solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion StatementDiversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Housekeeping Supervisor - Runnymede in Windsor employer: leisurejobs
At Warner Hotels, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. As a Housekeeping Supervisor at the Runnymede on Thames, you'll enjoy exceptional benefits, opportunities for personal and professional growth, and the chance to be part of a close-knit team dedicated to delivering unforgettable guest experiences. With our commitment to diversity and inclusion, you can truly be yourself while making a meaningful impact in a stunning riverside location.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor - Runnymede in Windsor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Housekeeping Supervisor role at Runnymede.
✨Tip Number 2
Be visible! Attend local job fairs or industry events where Warner Hotels might be present. Show up, chat with recruiters, and make a memorable impression. We love meeting passionate candidates face-to-face!
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research Warner Hotels and understand their values, especially around guest experience and team collaboration. This will help you shine during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Runnymede. Don’t miss out on this opportunity!
We think you need these skills to ace Housekeeping Supervisor - Runnymede in Windsor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see who you are beyond just your qualifications. Share a bit about what makes you tick and how you can contribute to our team at Runnymede.
Tailor Your Application:Make sure to tailor your application specifically for the Housekeeping Supervisor role. Highlight your relevant experience in hotel operations and any leadership skills that align with our values. This shows us that you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at leisurejobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housekeeping Supervisor. Familiarise yourself with operational standards, guest service expectations, and health and safety regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain a positive atmosphere and how you can inspire others to deliver exceptional guest experiences.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as a guest complaint or an emergency. Think through potential scenarios and outline your problem-solving approach. This will demonstrate your critical thinking skills and readiness to manage crises effectively.
✨Engage with the Interviewers
During the interview, don't just answer questions—engage with your interviewers. Ask them about their experiences at Warner Hotels and what they love about working there. This shows your enthusiasm for the company culture and helps you build rapport, making you a memorable candidate.
