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- Tasks: Welcome visitors, provide information, and ensure a memorable experience.
- Company: Join the National Trust, dedicated to preserving heritage for everyone.
- Benefits: Enjoy flexible hours, free entry to properties, and discounts on various services.
- Why this job: Be part of a vibrant team, engage with visitors, and make a real impact.
- Qualifications: Customer-focused, adaptable, and eager to learn new skills.
- Other info: This is a zero-hour contract until December 2025, offering flexibility.
Welcome & Service Assistant x 2 – CranbrookSummary***INTERNAL APPLICANTS ONLY *** As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.This is a zero-hour fixed term contract to 31 December 2025 Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.What it\’s like to work hereReporting to the Welcome Manager, you’ll be part of an amazing team of staff and volunteers working at the Sissinghurst portfolio.What you\’ll be doingDay to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don\’t need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.Who we\’re looking forWe\’d love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
Welcome & Service Assistant x 2 - Cranbrook employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome & Service Assistant x 2 - Cranbrook
✨Tip Number 1
Familiarise yourself with the National Trust's values and mission. Understanding their commitment to inclusivity and great customer service will help you align your approach during the online assessment.
✨Tip Number 2
Prepare for the online assessment by thinking about your past experiences in customer service. Reflect on specific situations where you provided excellent service or resolved issues, as these examples can showcase your strengths.
✨Tip Number 3
Show enthusiasm for the role by researching the Sissinghurst portfolio and its events. Being knowledgeable about what makes the property special can help you stand out during the assessment.
✨Tip Number 4
Demonstrate your flexibility and adaptability in your responses. Since the role requires a willingness to adjust to changing needs, highlighting your ability to handle different situations will be beneficial.
We think you need these skills to ace Welcome & Service Assistant x 2 - Cranbrook
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp what the Welcome & Service Assistant role entails. Pay attention to the qualities they are looking for, such as customer focus and adaptability.
Complete the Online Assessment: Since this position requires you to complete an online assessment instead of submitting a CV, make sure to prepare for it. Familiarise yourself with the types of questions that may be asked and reflect on your strengths related to customer service.
Showcase Your Customer Service Skills: In your responses during the assessment, highlight your experience and enthusiasm for delivering great customer service. Use specific examples to demonstrate how you've successfully engaged with customers in the past.
Be Flexible and Open-Minded: The role requires flexibility in working patterns. Emphasise your willingness to adapt to changing needs and your positive attitude towards learning new skills in your assessment responses.
How to prepare for a job interview at leisurejobs
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to creating memorable experiences for visitors.
✨Be Prepared to Discuss Flexibility
Since the role requires flexibility in working patterns, be ready to discuss your availability and willingness to adapt to changing schedules. Highlight any past experiences where you successfully managed varying work hours or responsibilities.
✨Demonstrate Teamwork and Initiative
The role involves working closely with a team, but also requires the ability to take initiative. Prepare examples that showcase your ability to collaborate effectively with others while also being proactive in solving problems or improving visitor experiences.
✨Research the Organisation's Values
Familiarise yourself with the National Trust's mission and values, particularly their commitment to inclusivity and community engagement. During the interview, reference these values and explain how they resonate with your own beliefs and experiences.