Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure every visitor feels welcome and has an amazing experience.
- Company: Join the National Trust, dedicated to preserving nature and heritage for everyone.
- Benefits: Enjoy flexible working, substantial pension, free entry to Trust places, and various discounts.
- Why this job: Make a real impact on visitor experiences while working in a supportive, inclusive environment.
- Qualifications: Experience in visitor services, strong customer service skills, and a can-do attitude required.
- Other info: Must be able to work weekends and bank holidays; rural location requires transport consideration.
The predicted salary is between 28800 - 43200 £ per year.
Your role is to uphold the highest of standards in the service we give to visitors. We’re looking for a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible. You’re likely to be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover.
Because Blickling Estate is in a rural area, please think about how you’d be able to get here for work, before you apply for this job.
As the National Trust’s first acquisition, the visitor experience at this Norfolk estate focuses on how and why the Trust began. The team are always looking for hard-working people with a commitment to customer service. Reporting to the Welcome Manager, you’ll lead a team of 8 Welcome & Service Assistants.
You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the most enjoyable experience of visiting Blickling Estate. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and attention to detail can make all the difference to their day.
You’ll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be adept in helping your team to do the same.
You’ll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work, both here and throughout the Trust, you’ll help our supporters see how vital their contribution is.
We’d love to hear from you if you’re:
- experienced in visitor services, in the tourist or heritage sector
- naturally curious about people, with an understanding of how to achieve the highest standards of customer service
- able to work to sales targets, and confidently sell the benefits of becoming a member
- well-organised and motivated
- willing to learn new skills, with a ‘can-do’ attitude
- comfortable with IT skills (all MS Office)
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Benefits include:
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Welcome & Service Assistant Manager - Norwich employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome & Service Assistant Manager - Norwich
✨Tip Number 1
Familiarise yourself with the National Trust's values and mission. Understanding their commitment to conservation and community engagement will help you align your answers during any discussions or interviews, showcasing your passion for their cause.
✨Tip Number 2
Highlight your experience in visitor services by preparing specific examples of how you've enhanced customer experiences in previous roles. This will demonstrate your ability to lead a team and maintain high service standards.
✨Tip Number 3
Since the role requires working weekends and bank holidays, be ready to discuss your availability openly. Showing flexibility and willingness to work during peak times can set you apart from other candidates.
✨Tip Number 4
Research Blickling Estate specifically, including its history and current initiatives. Being knowledgeable about the location will not only impress during conversations but also help you convey genuine enthusiasm for the role.
We think you need these skills to ace Welcome & Service Assistant Manager - Norwich
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in visitor services and customer care, as these are crucial for the Welcome & Service Assistant Manager position.
Tailor Your CV: Customise your CV to reflect your experience in leading teams and providing excellent customer service. Use specific examples that demonstrate your ability to motivate others and handle challenging situations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for visitor services and your understanding of the National Trust's mission. Mention how your skills align with the role and express your enthusiasm for contributing to the team at Blickling Estate.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a visitor had a great experience.
✨Demonstrate Leadership Skills
As you'll be managing a team, highlight your leadership abilities. Discuss how you've motivated a team in the past, resolved conflicts, or improved team performance, showcasing your capability to lead by example.
✨Familiarise Yourself with the National Trust
Research the National Trust and its mission. Understanding their conservation efforts and how they impact the community will help you articulate why you're a good fit for the role and how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle difficult visitors or unexpected situations, and think about how you would approach these challenges effectively.