At a Glance
- Tasks: Deliver outstanding customer experiences and assist with fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, in a fast-paced environment.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant - Walsall employer: leisurejobs
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where fun is at the heart of everything we do. As a Customer Service Assistant in Walsall, you'll not only engage with customers in a lively setting filled with entertainment options but also benefit from a range of perks including free bowling for friends and family, career development opportunities, and a supportive team culture that encourages growth and recognition. Join us to be part of a company that values your enthusiasm and commitment while providing a platform for your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Walsall
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show that you can handle the fast-paced environment.
✨Tip Number 3
Be yourself during the interview! They’re looking for someone with energy and a positive attitude, so let your personality shine through. Show them how you can bring fun to the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Customer Service Assistant - Walsall
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and energy. Remember, we’re all about having fun!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. If you've worked in a fast-paced environment before, mention it! We love seeing how you can bring your unique experiences to our team.
Show Your Passion:In your application, express why you want to work with us specifically. Whether it's the fun atmosphere or the chance to help create memorable experiences for customers, let us know what excites you about the role!
Keep It Simple:Don’t overthink it! Fill out the application on our website and keep your answers clear and concise. We appreciate straightforwardness, and it’ll make it easier for us to see how you fit into our team.
How to prepare for a job interview at leisurejobs
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Share why you love entertaining and how you can contribute to creating a fantastic experience for customers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Be Ready to Multi-task
Since the role involves various responsibilities, be prepared to discuss how you manage multiple tasks efficiently. You could mention any experiences where you successfully juggled different duties in a fast-paced setting.
✨Ask Questions About the Team
Show your interest in being a team player by asking questions about the team dynamics and how collaboration works in the centre. This demonstrates that you value teamwork and are keen to fit into their culture.
