At a Glance
- Tasks: Lead daily operations and create fun experiences for customers and team members.
- Company: Join Tenpin, a vibrant entertainment hub offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free bowling, food perks, discounts, health care, and career development opportunities.
- Other info: Flexible hours and a quick 2-minute application process!
- Why this job: Be part of a fun-loving team that values creativity and customer satisfaction.
- Qualifications: 12 months of supervisory experience in leisure, hospitality, or retail required.
The predicted salary is between 24000 - 36000 £ per year.
Ready to lead the fun and create unforgettable experiences as a Unit Supervisor at Tenpin? Join our team today! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Unit Supervisor, you will be responsible for ensuring our customers have a great time when they visit us! You will be driven, passionate, and have a natural ability to create a fun environment for both our customers and team. You will:
- Manage day-to-day operations, ensuring excellent customer service and adherence to policies and procedures.
- Promote a sales-focused culture and identify sales opportunities within the centre.
- Lead and support team development and growth, deputizing in the absence of senior management.
- Interpret and implement Tenpin's corporate strategy and core values, setting and achieving short-term objectives.
Skills You Need
- At least 12 months of supervisory experience in leisure, hospitality, or retail
- Passionate about exceptional customer service
- Experienced in leading large teams
- Determined, enthusiastic, and patient
- Ambitious and eager to progress
- Fully flexible and adaptable to change
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
StudySmarter Expert Advice🤫
We think this is how you could land Unit Supervisor - Croydon
✨Tip Number 1
Show your passion for customer service during any interactions you have with us. Whether it's through networking or informal chats, let your enthusiasm shine through, as we value candidates who genuinely care about creating memorable experiences.
✨Tip Number 2
Familiarise yourself with Tenpin's offerings beyond bowling, such as escape rooms and karaoke. This knowledge will help you demonstrate your understanding of our business and how you can contribute to enhancing the customer experience.
✨Tip Number 3
Highlight your leadership skills by sharing specific examples of how you've successfully managed teams in previous roles. We’re looking for someone who can inspire and develop others, so be ready to discuss your approach to team growth.
✨Tip Number 4
Be prepared to discuss how you would promote a sales-focused culture within our centre. Think of innovative ideas or strategies that could drive sales while maintaining a fun atmosphere, as this aligns with our core values.
We think you need these skills to ace Unit Supervisor - Croydon
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Unit Supervisor position. Tailor your application to highlight your relevant experience in leisure, hospitality, or retail.
Showcase Your Experience:In your CV and cover letter, emphasise your supervisory experience and any specific achievements that demonstrate your ability to lead teams and provide exceptional customer service.
Express Your Passion:Make sure to convey your enthusiasm for creating fun experiences and your passion for the entertainment industry. Use examples from your past roles to illustrate how you have contributed to a positive environment.
Keep It Concise:When writing your application, be clear and concise. Avoid unnecessary jargon and focus on key points that align with the job requirements. A well-structured application will make a strong impression.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Customer Service
As a Unit Supervisor, your role revolves around creating memorable experiences for customers. Be prepared to share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Highlight your supervisory experience by discussing how you've successfully led teams in the past. Share specific instances where you motivated your team or resolved conflicts to maintain a positive work environment.
✨Understand the Company Culture
Familiarise yourself with Tenpin's core values and corporate strategy. During the interview, express how your personal values align with theirs and how you can contribute to their fun and entertaining atmosphere.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to manage operations under pressure or adapt to sudden changes, and be ready to discuss your approach.
