At a Glance
- Tasks: Provide excellent overnight service and ensure a welcoming experience for guests.
- Company: Tiverton Hotel Lounge & Venue, a unique Mid-Devon setting.
- Benefits: Competitive pay, discounts, meals on duty, and employee rewards.
- Other info: Flexible hours with opportunities for recognition and career growth.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Strong customer service skills and ability to work independently during night shifts.
The predicted salary is between 20000 - 25000 £ per year.
Tiverton Hotel Lounge & Venue has 69 spacious bedrooms, flexible conference and banqueting suites for up to 200, and a popular bar and Gallery restaurant. The hotel is in a unique setting in Mid-Devon.
The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, supporting other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is opportunity. The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues. The role will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.
This role is ideal for someone who is self-motivated, has great customer care skills with great communication and time management.
As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer-facing role.
Benefits
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day on-line GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Guest Service Assistant Nights 24 hours per week
Guest Service Assistant Nights - Tiverton employer: leisurejobs
Tiverton Hotel Lounge & Venue is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating memorable guest experiences. With competitive benefits such as discounted stays, meals on duty, and recognition programmes, employees are encouraged to grow and thrive in their roles while enjoying the unique charm of Mid-Devon. Join us for a rewarding career where your contributions are valued and celebrated.
