At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic discounts on food and retail.
- Other info: Exciting growth opportunities with plans to expand to over 60 locations by 2027.
- Why this job: Be part of a vibrant team and grow your career in a thriving hospitality environment.
- Qualifications: Great people skills and a passion for delivering excellent service.
The predicted salary is between 12 - 12 £ per hour.
At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to 1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You're a people person with great interpersonal skills and love making guests feel special
- You're flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress - The Black Horse, Thame employer: leisurejobs
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With bespoke training through our Stepping Stones programme, generous employee benefits including enhanced maternity and paternity leave, and a commitment to career progression, we ensure that our staff thrive in a rewarding environment. Join us at The Black Horse in Thame, where you can enjoy a sense of community while serving delicious seasonal dishes in a multi-award-winning hospitality group.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress - The Black Horse, Thame
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Black Horse and soak up the atmosphere. Chat with staff and customers to get a feel for the vibe. This shows you’re genuinely interested and helps you stand out!
✨Tip Number 2
Practice your people skills! As a waiter or waitress, it’s all about making guests feel special. Role-play with friends or family to nail down your approach to customer service. We want to see that passion shine through!
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you look smart and presentable. It reflects your professionalism and respect for the role. Plus, it gives a great first impression!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll find all the info you need about the role and our amazing perks. Don’t miss out on this opportunity!
We think you need these skills to ace Server/Waiter/Waitress - The Black Horse, Thame
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Waiter/Waitress. Highlight any relevant experience you have in customer service or food and drink, and mention why you’re excited about joining the Heartwood Collection.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at leisurejobs
✨Know the Menu Inside Out
Before your interview, make sure to familiarise yourself with The Black Horse's menu. Being able to discuss the dishes and recommend items shows your passion for food and helps you connect with the interviewers.
✨Show Off Your People Skills
As a server, your ability to interact with guests is crucial. During the interview, share examples of how you've made customers feel special in previous roles. This will demonstrate your interpersonal skills and passion for excellent service.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a difficult customer or take an order. Practising these scenarios beforehand can help you feel more confident and show that you're prepared for real-life situations.
✨Express Your Flexibility and Reliability
Highlight your availability and willingness to work flexible hours. The hospitality industry often requires adaptability, so sharing your experiences of working varied shifts or handling busy periods will impress the interviewers.
