At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Imperial Hotel, Tenby, located in beautiful Pembrokeshire.
- Benefits: Competitive rates for you and friends, discounts, meals on duty, and wellness support.
- Other info: Perfect for those looking to grow in hospitality with training opportunities.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
Our Guest Service Assistant Front of House will be responsible for providing a warm welcome for our guests with an efficient check-in/check-out and everything in between. You will ensure that all standards are maintained, colleagues work collaboratively safely at all times whilst delivering exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem-solving, and adaptability are attributes required in the role.
An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who is flexible and would enjoy supporting in other areas as required to ensure a wonderful stay.
The Guest Service Assistant will ideally be experienced in Reception; however, if you have the drive and passion to develop, we will help you grow your skills and knowledge in Front Office, Food & Beverage, and Housekeeping. The role will report to the Guest Service Manager Front of House and is ideal for someone with strong demonstrable experience in customer service. It is a perfect opportunity for someone who would like to take the next step in their career and has a commitment to development and training.
As a Guest Service Assistant - Front of House, you will be the first point of contact for guests, delivering a warm welcome and exceptional service throughout their stay. You will handle check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and enjoyable experience.
Experience & Qualifications
- Excellent communication skills.
- Experience of working on Reception.
- Strong IT and telephone skills.
- Previous experience in a hotel or customer-facing role.
- Evidential strong problem-solving skills and attention to detail.
Benefits
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Guest Service Assistant Front Office 35 Hours
Guest Service Assistant Front Office - Tenby employer: leisurejobs
At the Imperial Hotel in Tenby, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and personal growth. Our Guest Service Assistants enjoy a range of benefits including competitive rates for colleagues and their families, generous discounts on food and beverages, and access to a supportive Employee Assistance Programme. With a commitment to training and development, this role provides a fantastic opportunity to enhance your skills in a stunning coastal location while creating memorable experiences for our guests.
