At a Glance
- Tasks: Lead complex pet insurance claims and drive innovation in claims processing.
- Company: Join a passionate team dedicated to improving pet care across the UK.
- Benefits: Remote work, travel opportunities, and a chance to make a real impact.
- Other info: Dynamic start-up environment within a larger organisation, promoting diversity and inclusion.
- Why this job: Combine your veterinary expertise with tech to revolutionise pet insurance claims.
- Qualifications: Registered Veterinary Nurse with experience in pet insurance claims.
The predicted salary is between 45000 - 55000 £ per year.
Help shape the future of Pet Insurance claims!
Location: Remote working with travel required up to once per month
About Us
We're all for pets, what we do matters for pet owners across the UK. This is more than a business, it's a responsibility. It's a promise and commitment we make each day to provide excellent care for each pet that comes through our door. Pets at Home's vision, 'To create a better world for pets and the people who love them', is about to be realised further as we enhance our overall offering to pets and owners, through the introduction of our insurance product.
About the Role
We're looking for an experienced Veterinary Nurse with extensive pet insurance claims expertise to join us as a Technical Claims Lead. This is a key role within our Claims function, combining technical claim assessment, continuous improvement, fraud and leakage management, technical training, and innovation. You'll be the technical authority for complex claims while helping to shape the future of claims processing through automation, AI, and change initiatives.
As Technical Claims Lead, you will be responsible for:
- Acting as the technical expert for complex pet insurance claims, providing guidance on veterinary conditions, treatments, policy interpretation and claim decisions
- Reviewing high-value and technically complex claims, including pre-authorisations
- Supporting quality assurance activities, claims audits, fraud detection and leakage control
- Developing and delivering technical training, and coaching the team
- Partnering with Underwriting, Product, Customer Service, Change and Engineering teams to improve processes and enhance automated and AI-driven claim assessment
- Using data, trend analysis and root cause investigations to drive continuous improvement and better customer outcomes
About You
This role sits within our new pet insurance proposition - a fast moving, start up style environment within the larger organisation. To make an immediate impact, we're looking for candidates with proven experience in the pet insurance sector, who can hit the ground running and contribute from day one.
- Registered Veterinary Nurse (RVN) with current RCVS registration
- Significant (several years) experience in pet insurance claims
- Strong knowledge of complex claims handling, Consumer Duty, CIDRA, fraud prevention, quality assurance and leakage management
- Experience of coaching, mentoring and developing others
- Confident working with data, process improvement, automation and technology-driven claims solutions
- A strong communicator who can influence stakeholders and explain complex information clearly
This is a rare opportunity to combine your veterinary expertise, technical claims knowledge and passion for innovation to help build a best-in-class pet insurance claims experience.
Ready to make an impact? We'd love to hear from you!
Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Technical Claims Lead - Pet Insurance employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Lead - Pet Insurance
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like leisurejobs). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like leisurejobs. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Technical Claims Lead - Pet Insurance
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at leisurejobs.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at leisurejobs. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at leisurejobs
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at leisurejobs to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at leisurejobs, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding leisurejobs's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
