At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and smooth maintenance.
- Company: Join the vibrant team at Warner Hotels, where history meets modern hospitality.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact on guest experiences in a beautiful setting.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join our team at Studley Castle, part of the Warner Hotels Group. This 209-bedroom hotel with 180 years of history offers modern facilities including a spa, cabaret dining restaurant, and beautiful grounds in rural Warwickshire.
Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Property Supervisor, you'll play a crucial role in bringing that magic to life.
Role Purpose: The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well-presented buildings, systems, and facilities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Hotel operations
- Guest service standards and complaint handling techniques
- Health & safety, fire safety, hygiene standards, and emergency protocols
- Strong understanding of general maintenance practices
- Knowledge of safe equipment/machinery operation
- Confident in managing guest queries and complaints
- Able to coordinate multiple departments simultaneously
- Strong communication, organisation, and time management skills
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Property Supervisor - Studley employer: leisurejobs
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where individuality is celebrated and personal growth is encouraged. As a Property Supervisor at our historic Studley Castle location, you'll enjoy a supportive team environment, opportunities for career advancement, and the chance to create memorable experiences for our guests in a stunning rural setting. Join us to thrive in a role that not only values your contributions but also fosters a sense of belonging and community.
StudySmarter Expert Advice🤫
We think this is how you could land Property Supervisor - Studley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Warner Hotels. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your unique strengths shine through. Remember, they’re looking for someone who fits into their tight-knit team.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait around. Apply through our website and follow up with a quick message to express your enthusiasm. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Prepare for the unexpected! Brush up on your problem-solving skills and think about how you’d handle various scenarios in a hotel setting. Being ready to tackle challenges will impress during interviews.
We think you need these skills to ace Property Supervisor - Studley
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express what makes you tick and how you can contribute to our team at Warner Hotels.
Tailor Your Application:Make sure to tailor your application to the Property Supervisor role. Highlight your relevant experience in hotel operations and guest service, and show us how your skills align with what we’re looking for. A little effort goes a long way!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen and ready to join our amazing team at Studley Castle!
How to prepare for a job interview at leisurejobs
✨Know the Property Inside Out
Before your interview, take some time to research Studley Castle and Warner Hotels. Familiarise yourself with the hotel's history, facilities, and guest services. This knowledge will not only impress your interviewers but also help you understand how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Property Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain high operational standards, as this is crucial for the role.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest complaints and special requests. Think of specific situations where you've gone above and beyond for a guest. Show that you can remain calm under pressure and are committed to providing exceptional service, which aligns with Warner Hotels' values.
✨Understand Health and Safety Protocols
Since the role involves ensuring compliance with health and safety regulations, brush up on relevant protocols. Be ready to discuss how you've implemented safety measures in previous roles and how you would handle emergencies. This will demonstrate your readiness to take on the responsibilities of the position.
