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- Tasks: Provide exceptional customer service and ensure top pet care standards.
- Company: Join a passionate team at Pets at Home, dedicated to pet welfare.
- Benefits: Enjoy competitive pay, paid holidays, and a 20% colleague discount.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: Strong communication skills and a passion for pets are essential.
- Other info: Flexible shifts with opportunities for career progression and community charity work.
The predicted salary is between 11 - 13 £ per hour.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role
As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. Please note that you must be available for one day each weekend. Shifts will be scheduled between 7:00am-8:00pm.
What you will bring with you
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem‑Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.
Benefits
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
About Us
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We're one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner - many of us are pet owners too. And we're here to make that bond stronger than ever.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.
EEO Statement
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Store Colleague - Tunbridge Wells employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pets at Home. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their pet-loving family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your outstanding customer service abilities.
✨Tip Number 3
Show off your passion for pets! Whether it’s sharing your own pet stories or discussing your favourite animals, let your love for pets shine through. This will resonate with the team and show that you’re a perfect fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there. Don’t miss out on your chance to join a fantastic team dedicated to making pets and their owners happy!
We think you need these skills to ace Store Colleague - Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Pets: Let your love for pets shine through in your application! Share any experiences you have with animals, whether it's caring for your own pets or volunteering at shelters. This will help us see your genuine enthusiasm for the role.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Use specific examples to demonstrate your outstanding customer service skills and how you’ve made a difference in someone’s shopping experience.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is effective and easy to understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at leisurejobs
✨Know Your Pets
Brush up on your knowledge about different pets and their needs. Being able to discuss pet care topics during the interview will show your passion and understanding of the role, which is key for a Store Colleague.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you went above and beyond to meet customer needs, as this is crucial for creating outstanding experiences at the store.
✨Demonstrate Team Spirit
Think of instances where you successfully worked in a team. Be ready to share how collaboration helped achieve goals, as teamwork is essential in providing excellent service and reaching the Pet Care Centre's objectives.
✨Be Ready for Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Showing that you're willing to adapt to the store's needs will reflect positively on your commitment to the job.
