At a Glance
- Tasks: Provide technical support for our Warehouse Management System and resolve incidents.
- Company: Join Pets at Home, a leading pet care retailer embracing technology and innovation.
- Benefits: Competitive salary, opportunities for growth, and a supportive team environment.
- Other info: Dynamic role with opportunities to travel and collaborate across teams.
- Why this job: Make a real impact on pet care deliveries while working with cutting-edge technology.
- Qualifications: Experience in application support and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Support the Technology Behind Millions of Pet Care Deliveries! At Pets at Home, technology plays a vital role in keeping our operations running smoothly and ensuring pets and pet parents receive the products they need, when they need them. We're looking for a Software Support Specialist (WMS) to become a key part of our team, supporting the Warehouse Management System that powers our distribution network.
About the Role
In this hands-on role, you'll provide 2nd/3rd line support for our WMS platform, helping to resolve incidents, deliver system improvements, support change activity and work closely with operational teams to keep our fulfilment centre running efficiently. The role is based at our Fulfilment Centre in Stafford. Most of your working week will be on-site with some occasional travel required to our Support Office in Handforth (Cheshire) and other locations.
Key responsibilities will include:
- Providing technical and functional support for WMS incidents, service requests and operational queries
- Investigating issues, performing root cause analysis and driving resolutions with internal teams and third-party partners
- Supporting system changes, upgrades, testing and maintenance activities
- Working directly with operational stakeholders to gather requirements and improve system performance
- Monitoring WMS and interface performance, identifying opportunities for optimisation and automation
- Supporting IT audit, risk and compliance activities, ensuring documentation and evidence are maintained to a high standard
- Building strong relationships across Operations, IT and external suppliers to deliver excellent service
About you
We're looking for someone with experience in application support, systems administration or warehouse systems support, who enjoys solving problems and working collaboratively with stakeholders. You'll bring:
- Experience supporting incidents, problems and change requests within an IT environment
- Strong troubleshooting and analytical skills
- Excellent communication skills and the ability to translate business requirements into practical solutions
- Experience maintaining support documentation, knowledge articles and change records
- An organised, detail-focused approach with the ability to manage multiple priorities
- An understanding of IT controls, audit requirements or compliance processes
- Given the requirement to travel on occasion, holding a valid UK driving license is preferrable
- Experience of Warehouse Management Systems, distribution centre operations or supply chain technology would be highly advantageous!
Why Pets at Home?
You'll join a business that's investing heavily in technology, innovation and automation, working in a role where your expertise will have a direct impact on the performance of one of the UK's leading pet care retailers. Ready to help keep our fulfilment centre moving? Apply today and be part of something special.
Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Software Support Specialist (WMS) in Stafford employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Specialist (WMS) in Stafford
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We think you need these skills to ace Software Support Specialist (WMS) in Stafford
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at leisurejobs.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at leisurejobs and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at leisurejobs
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If leisurejobs uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
