At a Glance
- Tasks: Elevate member experiences and meet sales targets in a vibrant club environment.
- Company: Join Virgin Active, a leader in wellness and leisure.
- Benefits: 30 days annual leave, complimentary membership, and discounts across Virgin Group.
- Other info: Enjoy a dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on members' lives while growing your career in a supportive team.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
As a Sales Membership Consultant, you and your team are responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.
The Role- Acting as the point of contact for members, elevating their member experience at every touchpoint.
- Addressing member inquiries and upholding meticulous standards of administration and support.
- Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House to providing new Member visits.
- Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensuring that all activity targets are met to achieve our desired net growth.
- Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Supporting the smooth operation of your club and consistently providing exceptional customer service to all.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
- Previous experience of working in a customer centric, target driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
- 30 days (including bank holidays) annual leave – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family - communicate with your colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans, helping you become a personal finance expert.
- BUPA employer assistance programme with 4 free counselling sessions.
- Complimentary corporate letting services with Dexters.
- Access to ePoints, offering loads of online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Sales Membership Consultant - Solihull employer: leisurejobs
At Virgin Active, we are dedicated to transforming lives through wellness, and as a Sales Membership Consultant in Solihull, you will be part of a vibrant team that prioritises exceptional service and member experience. Our inclusive work culture fosters personal growth with extensive benefits, including complimentary memberships, discounts across the Virgin Group, and access to mental health support, ensuring you thrive both professionally and personally. Join us to not only meet your sales targets but also to contribute to a community that values health, well-being, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Consultant - Solihull
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Active's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the Sales Membership Consultant role.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your customer service skills and any sales experience you have. Think of specific examples where you’ve gone above and beyond for customers – this will make you stand out during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Virgin Active. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on new openings and updates directly from Virgin Active, making it easier to land that dream job.
We think you need these skills to ace Sales Membership Consultant - Solihull
Some tips for your application 🫡
Show Your Passion for Wellness:When you're writing your application, let your enthusiasm for wellness shine through! We want to see how you connect with our mission of changing lives for the better. Share any personal experiences or insights that highlight your commitment to health and fitness.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Sales Membership Consultant. Highlight your customer service skills and any relevant experience in sales or target-driven environments. We love seeing how you can bring value to our team!
Be Personable and Approachable:Since this role is all about connecting with members and prospects, use a friendly tone in your application. Show us that you have strong interpersonal skills and can create a warm atmosphere, just like we do at Virgin Active.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining our amazing team at Virgin Active!
How to prepare for a job interview at leisurejobs
✨Know the Brand Inside Out
Before your interview, make sure you understand Virgin Active's values and mission. Familiarise yourself with their approach to wellness and customer service. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully met sales targets or improved customer satisfaction. Highlight your ability to tailor offerings to meet individual needs, as this is crucial for a Sales Membership Consultant role.
✨Practice Your Interpersonal Skills
Since strong interpersonal skills are key for this position, practice how you would engage with members and prospects. Role-play common scenarios, such as addressing inquiries or providing advice on fitness products, to demonstrate your approachability and communication skills.
✨Demonstrate Flexibility and Leadership
Be ready to discuss times when you've taken ownership of a project or led a team. Virgin Active values flexibility and dedication, so share examples that showcase your ability to adapt and lead by example, especially in a customer-centric environment.
