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- Tasks: Join us as a Slots Host, delivering top-notch customer service and ensuring a fun gaming experience.
- Company: Genting Casinos is a leading leisure business in the UK, known for outstanding customer service.
- Benefits: Enjoy flexible shifts, private GP access, discounts, mental health support, and career development opportunities.
- Why this job: Be part of a vibrant team, engage with customers, and enjoy a lively work environment.
- Qualifications: No prior gaming experience needed; just bring your passion for customer service and flexibility.
- Other info: Participate in fun events like pub quizzes and football tournaments while building your career.
The predicted salary is between 24000 - 36000 £ per year.
Slots Host – LutonJOB DESCRIPTIONAre you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.Key skills and responsibilities include:Ability to deliver excellence in customer service at all times.Constantly looking for new customers whilst offering a warm and friendly welcome.Oversee the slots and electronic gaming (ETG) areas offering assistance.Identify any food and beverage requirements using a proactive approach where appropriate.An understanding of the slots and the electronic gaming offer is preferable.Communicate any relevant promotional activity or events to customers.Share customer feedback with the general manager.Being flexible and able to work a variety of shifts including night shifts and weekends.In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits \” read more details below. WHAT WE OFFERAs well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:Company funded benefitsPrivate GP helpline.Discount portal for popular retailers, restaurants, leisure and more.Pension scheme.Life assurance.Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.20% discounted gym membership.Mental health support.Family-friendly and wellbeing policies.Flexible benefits* \” designed for employees to choose the best package for their personal needs.Health Cash Plan (level 1 is company funded).Critical illness cover.Dental insurance.Travel insurance.Health Screening.Rewards, recognition, development, and eventsCareer development opportunities.Genting Academy \” online learning portal.Long service awards.Staff social fund.Annual company Christmas present.A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.Tips*Subject to eligibility. OUR BUSINESSGenting Casinos is one of the UK\’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Slots Host - Luton employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host - Luton
✨Tip Number 1
Familiarise yourself with the latest trends in the gaming industry, especially around slot machines and electronic gaming. This knowledge will not only help you engage with customers but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showing that you can provide a warm and friendly welcome will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts, including nights and weekends. Highlighting your willingness to adapt to the needs of the business will show that you're committed and ready to contribute.
✨Tip Number 4
Network with current employees or others in the gaming industry to gain insights about the company culture and expectations. This can provide you with valuable information to tailor your approach and make a great impression.
We think you need these skills to ace Slots Host - Luton
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Slots Host. Familiarise yourself with the customer service expectations and the gaming environment to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your customer service skills and any experience in hospitality or entertainment. Even if you lack direct gaming experience, showcase your ability to engage with customers and create a welcoming atmosphere.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your flexibility to work various shifts and your commitment to excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share any previous experiences where you went above and beyond for a customer, even if it's not in a gaming context.
✨Familiarise Yourself with Gaming Terminology
While previous gaming experience isn't essential, having a basic understanding of slots and electronic gaming can set you apart. Do some research on common terms and the types of games offered to demonstrate your interest.
✨Demonstrate Flexibility
Since the role requires working various shifts, be prepared to discuss your availability. Highlight your willingness to adapt to different schedules, including nights and weekends, to show you're a team player.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This could include inquiries about the training process, team dynamics, or how they measure success in customer service. It shows you're genuinely interested in the position.
