At a Glance
- Tasks: Provide excellent overnight service and ensure a welcoming experience for guests.
- Company: Park House Hotel, a friendly and vibrant place to work.
- Benefits: Enjoy discounted stays, meals on duty, and great employee perks.
- Other info: Join a supportive team with opportunities for recognition and celebration.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Strong customer service skills and ability to work independently during night shifts.
The predicted salary is between 25000 - 30000 £ per year.
Set on the edge of the market town of Shifnal.
The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, and supporting other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is opportunity. The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues. This role will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.
This role is ideal for someone who is self-motivated, has great customer care skills, and possesses great communication and time management abilities.
Job Overview: As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer-facing role.
Benefits
- ~£30 BB per night colleague rate
- ~£60 BB per night for Friends and Family rate
- ~ Celebration of milestone employment anniversaries
- ~50% off Food & Beverage in our hotels
- ~ Meals on duty provided
- ~ Access to Hospitality Rewards
- ~ Offerings from retail and dining discounts
- ~ Employee Assistance Programme and same day on-line GP appointments
- ~ Quarterly Shining Star recognition
- ~ Annual colleague celebrations
Nights Guest Service Assistant Casual in Shifnal employer: leisurejobs
At Park House Hotel in Shifnal, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. Our Guest Service Assistants enjoy competitive benefits, including discounted stays, meals on duty, and recognition for their hard work, all while working in a supportive environment that fosters personal and professional growth. Join us to be part of a dedicated team that ensures every guest has a memorable experience during their stay.
