At a Glance
- Tasks: Welcome guests, check them in, and provide top-notch service throughout their stay.
- Company: Park House Hotel, a friendly and welcoming place to work.
- Benefits: Colleague rates, discounts on food, meals on duty, and health support.
- Other info: Join a dynamic team with opportunities for growth in hospitality.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Strong customer service skills; bilingual is a bonus!
The predicted salary is between 20000 - 25000 £ per year.
Set on the edge of the market town of Shifnal.
The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests' stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to ensure that they leave with a smile on their face.
The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstrable experience in customer service.
- Provide excellent customer service and address guest inquiries and concerns
- Handle guest complaints or issues promptly and effectively
- Maintain knowledge of hotel services, amenities, and local attractions
- Strong hospitality skills with a genuine desire to provide exceptional guest service
- Bilingual or multilingual proficiency is a plus
- Professional phone etiquette and customer service skills
As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay.
Benefits include:
- 30 BB per night colleague rate
- ~£60 BB per night for Friends and Family rate
- ~50% off Food & Beverage in our hotels
- Meals on duty provided
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
Hotel Guest Service Assistant (Nights) in Shifnal employer: leisurejobs
At Park House Hotel in Shifnal, we pride ourselves on fostering a vibrant and supportive work culture where every team member plays a vital role in creating memorable experiences for our guests. With competitive benefits such as discounted stays, meals on duty, and a strong focus on employee growth through training and development, we ensure that our Guest Service Assistants not only thrive in their roles but also enjoy a fulfilling career in hospitality. Join us and be part of a dedicated team that values exceptional service and camaraderie.
