At a Glance
- Tasks: Welcome guests, check them in, and ensure a memorable stay.
- Company: Join the vibrant team at Park House Hotel in Shifnal.
- Benefits: Enjoy discounted stays, meals on duty, and retail discounts.
- Other info: Dynamic team environment with opportunities for growth and recognition.
- Why this job: Make a positive impact on guests' experiences every day.
- Qualifications: Customer service experience is great, but a positive attitude is key!
The predicted salary is between 20000 - 25000 £ per year.
Set on the edge of the market town of Shifnal.
The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests' stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to ensure that they leave with a smile on their face. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a positive impact on our guests. The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstrable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Check guests in and out of the hotel, ensuring accuracy of information
- Assist guests with luggage, transportation, and other requests
- Handle guest complaints or issues promptly and effectively
- Maintain knowledge of hotel services, amenities, and local attractions
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure a seamless guest experience
Skills:
- Strong hospitality skills with a genuine desire to provide exceptional guest service
- Bilingual or multilingual proficiency is a plus
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment
- Professional phone etiquette and customer service skills
- Familiarity with hotel operations and reservation systems is preferred
As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.
Please note that this is not an exhaustive list of responsibilities or skills required for this position.
Benefits:
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Full Time, 40 Hours
Guest Service Assistant - Shifnal employer: leisurejobs
At Park House Hotel in Shifnal, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a strong focus on employee development and a supportive work culture, we offer comprehensive training for those eager to grow in the hospitality industry. Our benefits, including generous colleague rates, discounts, and recognition programmes, ensure that our staff feel appreciated and motivated to deliver memorable experiences for our guests.
