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For Companies At a Glance
- Tasks: Lead the reservations team and maximise revenue through proactive sales.
- Company: Join a vibrant hospitality company known for its exceptional guest experiences.
- Benefits: Enjoy a £30,000+ salary, KPI bonuses, free gym membership, and annual trips abroad.
- Why this job: Be part of a dynamic team that values people and fosters a fun work culture.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest satisfaction required.
- Other info: Work from our Head Office in Tottenham Court Road, 5 days a week.
The predicted salary is between 30000 - 42000 £ per year.
What we offer:
- £30,000+ KPI bonus and commission
- 40 hours per week
- 10-6/11-7 shifts
- Free gym membership
- Industry-leading staff discount
- Employee Assistance Programme
- Regular incentives including trips abroad
- Annual company parties
Our values:
- We care about people.
- We own our actions.
- We are open in our thoughts.
- We are skilled at hospitality.
- We are the party starters.
About you:
As the Senior Sales & Reservations Executive, you will be a key player in supporting the Head of Sales to lead the reservations team. You'll be responsible for maximising revenue by focusing on converting enquiries to confirmed reservations, driving covers, and exceeding targets through proactive sales. You should have excellent verbal and communication skills, as you'll be managing all guest communication via email and phone. You'll be working from our Head Office on Tottenham Court Road 5 days a week.
Main Responsibilities:
- Respond to all guest enquiries in a timely and professional manner, escalating any unresolved issues to the Head of Sales or Operations Team.
- Manage all booking enquiries from various channels, including Design My Night/Collins, phone, email, social media, promptly processing authentications and deposits.
- Maintain accurate booking diaries and floorplans and ensure clear, timely communication of booking details, guest requests, and any last-minute changes to venue staff and management.
- Utilise end-of-night (EON) reports to reconcile bookings, amend discrepancies, and process refunds within the booking system (Design My Night/DMN).
- Address and log all lost property enquiries.
- Develop and maintain comprehensive knowledge of our venues and offerings to provide accurate and helpful assistance to guests.
- Maximise revenue and enhance guest satisfaction by proactively upselling venue facilities and pre-paid drinks packages.
- Communicate relevant information effectively with colleagues within the department, venue staff, and management.
- Contribute to the development and improvement of our reservations processes to drive increased bookings.
- Fulfill any other reasonable requests as directed by management.
Key Requirements:
- Passionate about Simmons Bars and committed to delivering a memorable guest experience.
- Proven experience in a similar role within the hospitality industry.
- Experience with Collins CRM system is highly desirable.
- Target-oriented with a proven track record of exceeding sales goals and monetary targets.
- Excellent organisational and time-management skills.
- Strong interpersonal and communication skills.
- Ability to remain calm, focused, and effective under pressure.
- Excellent command of spoken and written English to provide a professional and personable service.
- Exceptional attention to detail and a desire for continuous learning and development within the business.
Senior Sales Executive - Covent Garden employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Executive - Covent Garden
✨Tip Number 1
Familiarise yourself with the Simmons Bars brand and its offerings. Understanding their unique selling points will help you engage with potential guests and demonstrate your passion during interviews.
✨Tip Number 2
Brush up on your knowledge of the Collins CRM system, as experience with it is highly desirable. Consider taking online tutorials or demos to get a better grasp of its functionalities.
✨Tip Number 3
Prepare examples of how you've exceeded sales targets in previous roles. Be ready to discuss specific strategies you used to convert enquiries into confirmed reservations, as this will showcase your proactive sales approach.
✨Tip Number 4
Practice your communication skills, especially in handling guest inquiries. Role-playing different scenarios can help you feel more confident in managing various types of customer interactions effectively.
We think you need these skills to ace Senior Sales Executive - Covent Garden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and hospitality. Emphasise any achievements related to exceeding sales targets and managing guest communications, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your commitment to delivering exceptional guest experiences. Mention specific examples of how you've successfully converted enquiries into bookings in previous roles.
Highlight Relevant Skills: In your application, focus on your organisational skills, attention to detail, and ability to work under pressure. These qualities are essential for managing booking enquiries and ensuring smooth operations.
Showcase Your Knowledge: Demonstrate your understanding of Simmons Bars and their offerings in your application. This shows your enthusiasm for the company and your readiness to contribute to their success.
How to prepare for a job interview at leisurejobs
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experiences and how you've successfully exceeded targets. Use specific examples that highlight your ability to convert enquiries into confirmed reservations, as this is crucial for the role.
✨Demonstrate Communication Prowess
Since you'll be managing guest communications, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter, such as handling difficult customer inquiries or upselling services.
✨Know the Company Inside Out
Familiarise yourself with Simmons Bars and their offerings. Understanding their values and what makes them unique will help you align your answers with their expectations and show your genuine interest in the company.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and resolve conflicts. Think of examples from your past where you maintained composure under stress or turned a negative situation into a positive outcome.
