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- Tasks: Handle reservations and provide five-star service to guests in a vibrant team.
- Company: The Landmark London is a prestigious hotel known for its exceptional service and community spirit.
- Benefits: Enjoy competitive pay, discounts, free meals, and extensive development opportunities.
- Why this job: Join a fun, diverse team and make memorable moments for guests while growing your career.
- Qualifications: Experience in reservations and proficiency in relevant software are essential.
- Other info: Immediate start available; must be eligible to work in the UK.
The predicted salary is between 28000 - 39000 £ per year.
Senior Reservations Agent – London Enrich the Journeys of our People and our Guests as our Senior Reservations Agent! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Senior Reservations Agent are: Annual earnings up to 34,500 ( 31,000 base salary + non-contractual tronc)Pension with company contributions 50% discount in all our restaurants and Spa treatments across our propertiesFree meals on dutyTeam member and Friends & Family rates across our propertiesComplimentary stay after passing probationExtensive discounts on our benefits platformAccess to private medical insuranceSupport through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loanEmployee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeingBike to work schemeRecommend a Friend incentiveUniforms provided and laundered complimentaryOpportunity to join our taskforces to contribute to the business focuses, community and environmentEmployee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Senior Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.As a Senior Reservations Agent, your main duties and expectations for the role will include: Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property\’s standards (i.e. LQA and IHG).Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.Keep track of Hotel\’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities. You will be required to work 40 hours per week, on a shift rota. We are … One of Sunday Times\’ Top 100 \”Best Companies to Work For 2025\”A Leading Hotels of the World member5 red stars2 rosettesEarth Check Silver Certified 2025If you feel your experience, personality and interest are a match for this Senior Reservations Agent role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Senior Reservations Agent - London employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservations Agent - London
✨Tip Number 1
Familiarise yourself with the Opera Cloud system and other relevant booking tools mentioned in the job description. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Research The Landmark London and its cluster properties thoroughly. Understanding their unique offerings and service standards will help you tailor your approach during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare to discuss your experience with managing reservations and sales strategies. Be ready to share specific examples of how you've maximised sales opportunities in previous roles, as this will highlight your suitability for the Senior Reservations Agent position.
✨Tip Number 4
Showcase your passion for customer service and teamwork during any interactions with the hiring team. Emphasising your positive energy and ability to contribute to a fun and supportive environment will align well with the company culture they are looking to maintain.
We think you need these skills to ace Senior Reservations Agent - London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Senior Reservations Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in reservations or customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to deliver five-star service.
Write a Personalised Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work at The Landmark London. Mention any specific experiences that relate to the duties of the Senior Reservations Agent and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at leisurejobs
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Your Technical Skills
As a Senior Reservations Agent, proficiency in systems like Opera Cloud and various booking tools is crucial. Be prepared to discuss your experience with these systems and how you've used them to enhance efficiency and accuracy in previous roles.
✨Showcase Your Customer Service Skills
This role is all about delivering five-star service. Prepare examples of how you've handled challenging customer interactions in the past, focusing on your problem-solving skills and ability to create memorable experiences for guests.
✨Emphasise Teamwork and Positive Energy
The company values a fun and supportive environment. Be ready to share examples of how you've contributed to a positive team atmosphere in previous jobs, highlighting your ability to work collaboratively and uplift those around you.
