At a Glance
- Tasks: Join our IT team as a Salesforce System Administrator, supporting and enhancing our Salesforce platform.
- Company: Be part of the National Trust, dedicated to preserving nature and heritage for everyone.
- Benefits: Enjoy flexible working, substantial pension, discounts, and free entry to National Trust sites.
- Other info: Opportunity to work in a collaborative team and contribute to meaningful projects.
- Why this job: Work in a dynamic environment, tackle exciting challenges, and grow your Salesforce skills.
- Qualifications: Experience with Salesforce CRM, problem-solving skills, and a passion for tech are essential.
The predicted salary is between 24000 - 34000 £ per year.
We’re looking for a Salesforce System Administrator with demonstrable technical and IT operational experience to join our IT team, supporting the Trust’s Salesforce platform. This is an exciting opportunity to join our Salesforce team and to be part of delivering a transforming service which is central to our organisation in enabling engagement with our Members and Supporters. We’re continuing to invest in our Salesforce platform as we roll out new capabilities in line with business strategy that includes the use of Service Cloud, Experience Cloud, Marketing Cloud and Data Cloud products. We’ll be growing the team, improving support, and expanding the technical capability we provide, so there will be opportunity to learn about more of the Salesforce product stack over time.
Salary: Please note the advertised salary is inclusive of a £10,000 reviewable market supplement. Your base salary will be circa £34,000 and you will receive the market supplement as an allowance on top.
IT is a busy department, and technology plays a key part in enabling the Trust to deliver on its strategic objectives. Our vision is to equip the Trust with the technology we all need to do our jobs confidently. Working collaboratively with all areas of the Trust, we focus on delivering the Trust’s priority information services at pace, focusing on the needs of our people and supporters. We’re continuously improving and securing Trust information services and take great pride in what we do.
Your contractual location will be our head office in Swindon, however, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.
You’ll be working in an established IT team that primarily supports, maintains and develops the National Trust’s implementation using Salesforce Service Cloud. It’s a big task, promising plenty of variety and stimulating challenges along the way. Being a team player and keen to learn, you’ll form close working relationships with colleagues, third parties and internal stakeholders, offering support for applications and systems that have been developed by others. We want to provide the best solutions in the most effective way while ensuring that we’re meeting our IT standards. As an enthusiastic problem solver, used to working in sandbox and production environments, you’ll be ready to support and resolve technical issues, providing valuable input at every step of the project lifecycle to ensure that we’re supporting and producing innovative systems that we can be proud of.
To be successful in this role you will need to have:
- Demonstrable technical and operational support experience as a system administrator of a large-scale data driven Salesforce CRM platform in a real-world environment.
- Demonstrable experience of collaborative working within a team, clear communication, 1st and 2nd line support, problem solving skills from identification of an issue to closure, support of user acceptance testing and managing user expectations throughout the software development life cycle and into IT operations.
- Demonstrable readiness to grow technical skills and take on new challenges in particular using Salesforce. Direct experience of Service Cloud, Non Profit Success Pack and Salesforce CPQ will be advantageous. We also support Experience Cloud and Marketing Cloud functionality.
- Experience and an interest in supporting and developing Agentic AI capabilities with Einstein or AgentForce.
- The ability to support complex environments with multiple parties providing services.
- Knowledge of data protection and privacy (GDPR).
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Benefits include:
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Salesforce System Administrator - Swindon employer: leisurejobs
The National Trust is an exceptional employer, offering a dynamic work environment in Swindon where technology plays a pivotal role in achieving our strategic goals. With a strong focus on employee growth and development, we provide opportunities to expand your technical skills within a collaborative team dedicated to delivering innovative solutions. Our inclusive culture, comprehensive benefits package, and commitment to work-life balance make us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce System Administrator - Swindon
✨Tip Number 1
Familiarise yourself with the specific Salesforce products mentioned in the job description, such as Service Cloud and Experience Cloud. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with current or former employees of the National Trust or similar organisations. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved technical issues in a Salesforce environment, as this will showcase your practical experience and ability to handle challenges.
✨Tip Number 4
Show enthusiasm for continuous learning and growth within the Salesforce ecosystem. Mention any relevant courses or certifications you are pursuing or plan to pursue, as this will highlight your dedication to staying updated with the latest technologies.
We think you need these skills to ace Salesforce System Administrator - Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce, particularly in system administration and support. Use specific examples that demonstrate your technical skills and collaborative work within a team.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention your familiarity with Salesforce products like Service Cloud and your readiness to learn more about the platform.
Showcase Problem-Solving Skills:In your application, provide examples of how you've successfully identified and resolved technical issues in previous roles. This will demonstrate your problem-solving abilities and readiness to tackle challenges.
Highlight Relevant Experience:Emphasise any direct experience you have with data protection and privacy (GDPR), as well as your knowledge of supporting complex environments. This will show that you understand the importance of compliance in IT operations.
How to prepare for a job interview at leisurejobs
✨Showcase Your Salesforce Knowledge
Make sure to brush up on your knowledge of Salesforce, especially the Service Cloud, Non Profit Success Pack, and any relevant features like Marketing Cloud. Be prepared to discuss how you've used these tools in past roles or projects.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous positions. Highlight your approach to identifying problems, implementing solutions, and ensuring user satisfaction throughout the process.
✨Emphasise Team Collaboration
Since this role involves working closely with various stakeholders, be ready to share experiences where you successfully collaborated with team members or third parties. Discuss how you communicate effectively and manage expectations.
✨Express Willingness to Learn
The organisation values growth and development, so convey your eagerness to expand your technical skills, particularly in Salesforce. Mention any specific areas you're interested in exploring further, such as Agentic AI capabilities.
