At a Glance
- Tasks: Lead a passionate team, manage store operations, and create an amazing experience for pets and their owners.
- Company: A community-focused pet care centre that values people and pets alike.
- Benefits: Industry-leading training, generous discounts, career progression, and a supportive work environment.
- Other info: Join a diverse team that celebrates differences and encourages personal growth.
- Why this job: Make a real impact in your community while working with pets and inspiring your team.
- Qualifications: Experience in retail or customer service, strong leadership skills, and a passion for pets.
The predicted salary is between 32000 - 32000 £ per year.
Deputy Store Manager Join Our Team as Deputy Manager - Tunbridge Wells
Who are we?
We're more than just a pet store, we're a one-stop destination for everything pets need and pet lovers love.
From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK.
We believe in creating a welcoming, supportive space where pets are family, and where our people thrive.
What's the role?
We're looking for a passionate and proactive Deputy Manager to join the leadership team at our Tunbridge Wells Pet Care Centre.
This role is about more than just supporting day-to-day operations it's about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people.
As Deputy Manager, you'll work closely with the Store Manager and take shared responsibility for the pet care centre's performance, team development, and customer engagement.
You'll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment.
No two days will be the same and that's just how we like it!
What you'll be doing: Leading from the front setting the tone, inspiring your team, and driving performance every step of the way.
Managing store operations, from stock control and merchandising to operational excellence and compliance.
Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported.
Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor ..... and their pets!
Living and breathing our values to help us become the Best Pet Care Business in the World.
What's in it for you?
We'll set you up for success with industry leading training, a comprehensive 6-month onboarding programme, and continuous development to help you thrive, in pet care, customer service, team leadership, and beyond.
You'll also enjoy generous colleague discounts, career progression opportunities, and the chance to make a real impact in your community.
Who are we looking for? You don't need to know everything about pets .... yet, we'll teach you that. But you do need to bring:
- Have experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor
- Worked with KPI'S and driven team performance
- A passion for people, coaching, developing, and motivating those around you to do their best.
- A love for delivering great results and an eye for operational excellence.
- Strong communication and organisational skills, you keep calm, even on the busiest days.
- Flexibility to work a 7-day rota including weekends and bank holidays.
Whether you're a seasoned retail leader or ready to take that next step in your career, if you care about people, pets, and creating brilliant experiences, we'd love to meet you!
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Deputy Store Manager in Royal Tunbridge Wells employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Store Manager in Royal Tunbridge Wells
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like leisurejobs, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like leisurejobs!
We think you need these skills to ace Deputy Store Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at leisurejobs, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at leisurejobs and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show leisurejobs that you’re ready to jump in and contribute right away!
How to prepare for a job interview at leisurejobs
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
