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- Tasks: Join our team as a Reservations and Events Agent, delivering top-notch customer service.
- Company: Crowne Plaza Leeds is part of Valor Hospitality, operating 37 hotels across the UK.
- Benefits: Enjoy exclusive discounts, free meals on duty, and wellness activities to support your health.
- Why this job: Be part of a dynamic team, gain valuable experience, and grow your hospitality career.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Flexible shifts available; we welcome applications from all backgrounds.
The predicted salary is between 20320 - 35400 £ per year.
Reservations and Events Agent – Crowne Plaza Leeds – Leeds 25,396.80 per annum/ 12.21 per hour, 40 hours per week (5 days)We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.The RoleAs Reservations and Events Agent you\’ll be on the front line, delivering on our mission!You\’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.What\’ll make you a great fit for us?Do you eat, sleep and breathe customer service?Why not RESERVE your place on our team?At Valor we\’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true.You\’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved.When it comes to our guests, you\’ll know who\’s who and what\’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP\’s and special events.We\’re also looking for someone who is champion of Valor Hospitality Europe Limited\’s purpose, values and behaviours, spreading the word where you can about what we do.If we\’ve got you SOLD then get in touch today.We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages. What you\’ll be doing as Reservations and Events Agent Top quality customer service Working as part of a great team Take enquiries and bookings via telephone and online bookings Converting enquiries into sales Processing, amending and updating bookings as required Maximising revenue through upselling Administration and Technology savvy Available to work when the team and customer needs you most Requirements: Excellent communication, interpersonal, and problem-solving abilities. A passion for hospitality and a relentless commitment to excellence. In addition to competitive rates of pay, we also offer:Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team?We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reservations and Events Agent - Crowne Plaza Leeds - Leeds employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent - Crowne Plaza Leeds - Leeds
✨Tip Number 1
Familiarise yourself with the Crowne Plaza brand and its values. Understanding their mission and customer service standards will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your passion for hospitality and your ability to deliver exceptional service.
✨Tip Number 3
Research common booking systems and technologies used in the hospitality industry. Being knowledgeable about these tools can give you an edge, as it shows you're ready to hit the ground running and can adapt quickly to their systems.
✨Tip Number 4
Network with current or former employees of Valor Hospitality. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what they truly value in a candidate.
We think you need these skills to ace Reservations and Events Agent - Crowne Plaza Leeds - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you managed reservations or events, showcasing your ability to handle enquiries and bookings effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for joining the Crowne Plaza Leeds team.
Showcase Communication Skills: In your application, highlight your excellent communication and interpersonal skills. Provide examples of how you've successfully resolved customer issues or improved guest experiences, as these are crucial for the Reservations and Events Agent role.
Research Valor Hospitality: Familiarise yourself with Valor Hospitality Europe Limited's values and mission. Incorporate this knowledge into your application to demonstrate your alignment with their goals and your commitment to delivering exceptional service.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Customer Service
As a Reservations and Events Agent, your love for customer service should shine through. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service.
✨Know the Brand Inside Out
Familiarise yourself with Crowne Plaza's values, mission, and services. Understanding their brand standards will help you align your answers with what they are looking for in a candidate, showing that you're a great fit for their team.
✨Demonstrate Team Spirit
This role requires working closely with others, so be ready to discuss your experience in team settings. Highlight instances where you've collaborated effectively with colleagues to achieve common goals, as this will show your ability to contribute positively to their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've successfully managed customer complaints or booking issues, and be ready to explain your thought process and the outcomes.