Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Convert enquiries into bookings while providing top-notch customer service.
- Company: Join Crowne Plaza Harrogate, part of a growing hotel group with 37 locations across the UK.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values growth, creativity, and exceptional service.
- Qualifications: Experience in administration, hospitality, and customer service; strong communication skills required.
- Other info: Opportunities for career development and recognition through awards.
12.31 per hour, 40 hours per week (5 days)
Are you a dynamic and customer-focused professional with a passion for driving revenue and business growth? We are seeking a Reservations Agent to join our dedicated team. In this role, you will implement strategies to maximize business growth through effective pricing, inventory controls, and the conversion of enquiries. You will be an ambassador of our purpose, values, and behaviours, ensuring superior customer service and operational excellence.
Key Responsibilities:- Utilize effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
- Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
- Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors.
- Keep competitor information up-to-date and conduct visits to competitor hotels as needed.
- Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict, and BDRC, where applicable.
- Promote a team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel.
- Consider total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data.
- Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
- Undertake any reasonable project or request from the General Manager to grow and improve the business.
- Administration, switchboard, and computer experience
- Previous hospitality or retail experience
- Previous Customer Service experience
- Good understanding of written and spoken English language
- Ability to speak a foreign language is a plus
- Outgoing personality, highly motivated, enthusiastic, and a good team player with a creative flair.
- Strong sales, customer care, and negotiation skills.
- Strong verbal and written communication skills.
- Ability to remain focused and prioritize tasks under pressure.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just 30 Bed & Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reservations Agent - Crowne Plaza Harrogate - Harrogate employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Crowne Plaza Harrogate - Harrogate
✨Tip Number 1
Familiarise yourself with the Crowne Plaza brand and its values. Understanding their mission and customer service philosophy will help you align your responses during interviews, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Brush up on your sales techniques and customer service skills. Since the role focuses on converting enquiries into bookings, being able to demonstrate your ability to handle calls effectively and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Research the local competition and be prepared to discuss how you would position Crowne Plaza against them. Showing that you understand the market landscape and can contribute to pricing and selling strategies will impress the hiring team.
✨Tip Number 4
Network with current or former employees of Crowne Plaza. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace Reservations Agent - Crowne Plaza Harrogate - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reservations. Emphasise any previous roles in hospitality or retail, showcasing your ability to handle enquiries and convert them into bookings.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role. Mention specific skills such as call handling techniques and your ability to work under pressure, which are crucial for a Reservations Agent.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is free from errors and clearly conveys your enthusiasm for the position. Use professional language while maintaining a friendly tone.
Highlight Teamwork and Motivation: In your application, mention experiences where you worked effectively in a team environment. Highlight your outgoing personality and motivation, as these traits align with the desired attributes for the role.
How to prepare for a job interview at leisurejobs
✨Showcase Your Customer Service Skills
As a Reservations Agent, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your capability to convert enquiries into bookings.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your previous experience aligns with these tasks, especially in areas like pricing strategies and competitor analysis.
✨Demonstrate Team Spirit
The role requires collaboration with various departments. Think of instances where you've worked effectively in a team environment. Highlight your ability to foster good relationships and contribute positively to team morale.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise under pressure. Practice responses to potential situations you might face as a Reservations Agent, such as handling a high volume of calls or managing difficult customers.
