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- Tasks: Handle sales enquiries and manage guest bookings via phone and email.
- Company: Join Elite Hotels, dedicated to creating unforgettable guest experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values professionalism and customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Work with a supportive team and use the Opera Property Management System.
The predicted salary is between 24000 - 36000 £ per year.
As our Reservationist you will be joining a dynamic team dealing with sales enquiries via telephone or email. You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System; Opera. You will liaise with the reception team and be responsible for your own administration.
Key Responsibilities:
- To answer all incoming reservation calls, securing direct business
- To respond in a timely manner to all email enquiries
- To convert online business to maximise sales and revenue
- To keep the customer database updated at all times, ensuring relevant profile notes are added
- To ensure all business is balanced and produce End of Day Report
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Reservationist - Hook, Hampshire employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist - Hook, Hampshire
✨Tip Number 1
Familiarise yourself with the Opera Property Management System. Since you'll be using it daily, having a basic understanding of its features and functionalities will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Reservationist, you'll need to handle enquiries professionally, so role-playing common scenarios with a friend can help you feel more confident.
✨Tip Number 3
Research Elite Hotels and their customer service philosophy. Understanding their commitment to creating positive experiences will allow you to align your answers with their values during the interview.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your ability to manage multiple tasks and maintain attention to detail. This will show that you're capable of handling the responsibilities of a Reservationist effectively.
We think you need these skills to ace Reservationist - Hook, Hampshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Reservationist. Highlight your relevant experience in handling sales enquiries and managing bookings.
Tailor Your CV: Make sure your CV reflects your skills in customer service, communication, and administration. Include specific examples of how you've successfully managed reservations or similar tasks in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with Property Management Systems like Opera, if applicable, and how you can contribute to making guests' experiences positive.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reservationist role.
How to prepare for a job interview at leisurejobs
✨Know the Property Management System
Familiarise yourself with Opera or similar Property Management Systems. Being able to discuss your experience or knowledge of such systems will show that you're prepared and understand the technical aspects of the role.
✨Demonstrate Excellent Communication Skills
Since the role involves handling sales enquiries via phone and email, practice clear and professional communication. Prepare examples of how you've successfully managed customer interactions in the past.
✨Showcase Your Sales Acumen
Be ready to discuss strategies for converting inquiries into bookings. Think of specific instances where you maximised sales or improved customer satisfaction through your efforts.
✨Highlight Your Organisational Skills
As you'll be responsible for your own administration, emphasise your ability to stay organised and manage multiple tasks. Share examples of how you've maintained accurate records or databases in previous roles.
