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For Companies At a Glance
- Tasks: Welcome members and guests, manage bookings, and handle enquiries with a smile.
- Company: 5 Hertford Street is a luxurious private member's club in Mayfair, owned by entrepreneur Robin Birley.
- Benefits: Enjoy 33 days holiday, discounted gym membership, private medical and dental insurance, and more!
- Why this job: Join a vibrant team in a prestigious setting, offering personal growth and a supportive culture.
- Qualifications: Significant experience in a similar role is essential; restaurant experience is a plus.
- Other info: Flexible shifts, free meals on duty, and opportunities for professional development await you!
The predicted salary is between 24000 - 36000 £ per year.
5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for a Receptionist to join our Reception team.
The company benefits our Receptionist receives are:
- 33 days holiday per year (including bank holidays)
- Birthday day off
- Discounted gym membership with GymFlex
- Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
- Private medical insurance with Bupa
- Private dental insurance with Bupa
- Workplace nursery scheme
- Cycle to Work Scheme
- Employee Assistance Programme - Hospitality Action
- Access to a company doctor
- Eyecare & specs vouchers
- In-house industry training
- Sponsored social events
- Recommend a friend bonus of £750
- Staff Accommodation (subject to availability)
- Online retail discounts
- Free English Classes
- Freshly prepared meals whilst on duty
The responsibilities of the Receptionist are:
- To welcome members and their guests in a friendly and professional manner.
- Ensure a courteous and efficient service is given to all members and always maintaining the levels of service to the highest standards.
- To answer the telephone, take bookings and deal with general enquiries.
The Experience & Qualifications required of our Receptionist are:
- Significant experience in a similar position is essential
- Experience of working in a busy restaurant is advantageous.
The working hours:
The role requires flexibility to work 9-hour shifts across the operating hours of 7am and 3am. Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday. The club is closed on Bank Holidays and throughout Christmas each year.
If you feel that you have the experience and skills to join us as Receptionist at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.
Receptionist - London employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - London
✨Tip Number 1
Familiarise yourself with the club's ethos and values. Understanding the atmosphere of 5 Hertford Street and how they prioritise member experience will help you convey your alignment with their mission during any interviews.
✨Tip Number 2
Network within the hospitality industry, especially in London. Attend events or join online forums where you can connect with current or former employees of similar establishments to gain insights and potentially get a referral.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you demonstrated excellent customer service, particularly in high-pressure environments.
✨Tip Number 4
Showcase your flexibility and willingness to work varied hours. Since the role requires shifts across a wide range of times, emphasising your adaptability can set you apart from other candidates.
We think you need these skills to ace Receptionist - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or customer service roles. Emphasise any experience in busy environments, such as restaurants, to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at 5 Hertford Street and how your skills can contribute to their aim of providing exceptional service.
Showcase Your Interpersonal Skills: Since the role involves welcoming members and their guests, highlight your interpersonal skills. Provide examples of how you've successfully managed customer interactions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at leisurejobs
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for members and their guests. Make sure to highlight your experience in providing excellent customer service and your ability to create a welcoming atmosphere during the interview.
✨Demonstrate Flexibility
The role requires working flexible hours, so be prepared to discuss your availability and willingness to adapt to different shifts. Mention any previous experience you have with varied working hours.
✨Prepare for Common Scenarios
Think about how you would handle common situations that may arise at the reception, such as dealing with difficult customers or managing multiple phone calls. Practising your responses can help you feel more confident.
✨Research the Club
Familiarise yourself with 5 Hertford Street and its values. Understanding the club's atmosphere and member expectations will allow you to tailor your answers and show genuine interest in the position.
