At a Glance
- Tasks: Lead the reception team, ensuring a seamless and warm welcome for every guest.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for personal growth.
- Why this job: Be part of a prestigious hotel and elevate your career in luxury hospitality.
- Qualifications: Experience in a 5-star hotel and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Become a Londoner. Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.
We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel. At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel's arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London's most prestigious hospitality settings.
Overview:- Manage daily reception operations, ensuring smooth check ins, check outs, and guest interactions.
- Deliver and uphold 5 star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
- Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
- Oversee cash handling, billing accuracy, room allocations, and system processes.
- Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
- Manage guest concerns with professionalism, empathy, and effective solutions.
- Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.
- Proven experience as a Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5 star hotel.
- A natural leader with strong communication skills and a passion for luxury hospitality.
- Confident in managing fast paced operations while maintaining calm, polished professionalism.
- Strong knowledge of PMS systems, billing procedures, and guest service protocols.
- A warm, engaging personality with a genuine commitment to exceptional guest care.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Manager - London employer: leisurejobs
The Londoner is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. Located in the heart of Leicester Square, our 5-star super-boutique hotel not only provides competitive salaries and generous benefits but also fosters career growth through extensive training programmes and promotion opportunities. Join us to be part of a team that is recognised as a Great Place to Work, where your unique talents will shine and contribute to delivering unparalleled guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - London
✨Tip Number 1
Network like a pro! Attend hospitality events, join local groups, and connect with industry professionals on LinkedIn. The more people you know, the better your chances of landing that Reception Manager role at The Londoner.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and engaging nature shine through. Remember, they’re looking for someone who can deliver exceptional guest care, so be yourself and showcase your passion for luxury hospitality.
✨Tip Number 3
Research the hotel! Familiarise yourself with The Londoner’s unique offerings and values. This will not only help you stand out in interviews but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Londoner and ready to take your career to the next level in a fantastic environment.
We think you need these skills to ace Reception Manager - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and charm into your words. Remember, we’re all about exceptional guest care, so show us how you embody that spirit.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who knows their way around a 5-star environment, so be specific about your past roles and achievements. Connect the dots between your experience and what we’re looking for in a Reception Manager.
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for The Londoner.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits package right there!
How to prepare for a job interview at leisurejobs
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Londoner thoroughly. Familiarise yourself with its unique offerings, services, and the overall guest experience. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your coaching and mentoring experiences to show you're ready to inspire others.
✨Master the Art of Guest Interaction
Since you'll be the face of the hotel, practice how you would handle various guest scenarios. Think about how you'd manage VIPs or resolve complaints with professionalism and empathy. Role-playing these situations can help you articulate your approach during the interview.
✨Be Ready for Technical Questions
Brush up on your knowledge of PMS systems and billing procedures, as these are crucial for the role. Be prepared to discuss your experience with these systems and how you've ensured accuracy in past roles. This will demonstrate your technical competence and readiness for the job.
