At a Glance
- Tasks: Lead a front desk team to create unforgettable guest experiences.
- Company: Coppa Club, a vibrant hotel that feels like a clubhouse.
- Benefits: 50% off food, free meals on shift, and hotel discounts.
- Other info: Join a diverse team with tailored apprenticeship programmes.
- Why this job: Be the heartbeat of guest experience and shape memorable moments.
- Qualifications: Experience in hospitality management and a passion for service.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to lead a warm, welcoming front desk team and help shape unforgettable guest experiences? Coppa Club is seeking a confident and service-driven Reception Manager to support our hotel operations and ensure every guest feels right at home.
We offer:
- 50% Off Food & Soft Drinks - Across all our brands.
- Free meals when on shift - a selected menu for you to choose from when on your break.
- Long Service Rewards - such as extra holidays and access to private healthcare.
- Hotel Discounts - Reduced rates at our award-winning properties.
- Event Space Savings - 50% off private hire bookings.
- Wellbeing Support - Mental health, legal guidance, and financial advice.
- Retail Discounts - Enjoy savings from top brands.
- Apprenticeship Programmes - Tailored to your career goals.
Experience in a managerial role, ideally within hotel operations, front desk or similar hospitality role. A passion for delivering warm, memorable service. Clear, confident, and professional - both in person and over the phone.
As Reception Manager, you'll be the heartbeat of our guest experience:
- Lead, coach, support, motivate, and incentivise the hotel team.
- Champion outstanding standards, performance and guest experience across the whole hotel including housekeeping and gym areas.
- Supervise billing, payments, and cash handling in line with hotel policies.
- Prepare daily reports and offer insights to improve performance.
Apply now and help us create something extraordinary at Coppa Club. Diversity makes us stronger, and inclusion keeps us real.
Hotel Reception Manager in Reading employer: leisurejobs
At Coppa Club, we pride ourselves on being more than just a hotel; we are a vibrant community hub where our team is valued and supported. As a Reception Manager in Reading, you will enjoy a range of benefits including generous discounts, free meals during shifts, and tailored career development opportunities through our apprenticeship programmes. Join us to lead a passionate team dedicated to creating unforgettable guest experiences in a warm and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Manager in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, check out Coppa Club's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Reception Manager, you'll be the face of the hotel. Role-play common scenarios with a friend to boost your confidence in handling guest interactions and leading your team.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or how they handle guest feedback shows you're proactive and ready to dive into the role. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Coppa Club, so you can stay ahead in your job search.
We think you need these skills to ace Hotel Reception Manager in Reading
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel operations or front desk roles. We’re looking for someone who can lead our team, so showcase any managerial skills or achievements that demonstrate your capability.
Be Clear and Confident:Your written application should reflect the clear and confident communication we value at Coppa Club. Keep it professional but friendly, just like how you’d interact with our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at leisurejobs
✨Know the Company Culture
Before your interview, take some time to understand Coppa Club's unique vibe. They’re not just a hotel; they’re a clubhouse for locals. Familiarise yourself with their values and how they prioritise guest experiences. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific situations where you’ve improved service standards or resolved conflicts, as these will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing a busy front desk. Practise your responses to these scenarios, focusing on how you would maintain a warm and welcoming atmosphere while ensuring operational efficiency.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
