POS and Product Manager - London

POS and Product Manager – LondonFirst, let\’s talk careers. When it comes to moving forward, we\’ve got your back.We\’re growing fast, so we\’ll make sure you have everything you need to learn, grow and develop with us.But that\’s only just the beginning. We want you to get a taste of the good stuff too, so you\’ll also be able to make the most of: Discretionary bonus scheme25 days holiday (plus bank holidays) 50k critical illness cover Private Medical CoverLife insuranceA pension (for when you finally leave us) Discount vouchers for places you\’ll actually want to go to 70% off food and drink for friends and family Cycle to work schemeEmployee assistance programmeWagesteam – access your pay when you need to!About the opportunity:An exciting opportunity to work within a fast-paced and growing organisation to create a new team supporting the POS and Product Management functions within the business.The team will be responsible for all technical configuration, documentation, supporting user acceptance testing and assisting in guaranteeing successful support to the service desk regarding both POS and product. The team will also be responsible for the product management lifecycle, from inventory item creation through to POS product setup, including delivery and click & collect menus and potentially expanding into kiosk and digital menu board management.You will also maintain IT best practices throughout and be tasked with keeping BKUK design documentation up to date and enforced across the estate.What you\’ll do:Lead and oversee all day-to-day POS configurations and integrated applications, including new locations and users, menu and menu rollout implementation, promotions & offer deployment. Responsible for the ultimate integrity of the POS system and maximizing the overall usefulness of the system for a variety of users. Maintain the home delivery & mobile online ordering platforms and integrations with restaurant POS systems. Identify and resolve POS issues with vendors and internal teams. Create, maintain and revise technical documentation. Update and communicate to Operations team and other stakeholders when required. Support ongoing operational processes such as restaurant openings, training & menu roll outs. Documentation of policies, procedures and processes to ensure information is accurate and up to date. Creating and maintaining strong system controls and user permissions. Evaluate current business processes and identify ways to improve productivity, reduce costs, and ensure that resources are effectively being utilised. Adapt quickly and effectively to procedural changes and assist with other special projects. Coordinate activities with other departments to ensure proper approval, requirements, configuration and testing procedures are followed. Own projects as a POS Subject Matter Expert and ensure projects are completed on time. What you\’ll have:Bachelor\’s degree in Computer Science or related field preferred, 5 or more years of experience using POS systems; Any equivalent combination of education and experience may be considered. Experience with Oracle Simphony is desirable. Experience integrating and supporting 3rd party apps Knowledge of Inventory systems Familiarity with retail, hospitality or QSR technology and systems, including loyalty & mobile ordering platforms. Familiarity with working within multiple menus, price tiers & restaurant formats. Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role. Technical experience with relevant restaurant software and Point of Sale systems. Proficient understanding of hardware and relevant interactions with installed Operating Systems. Understand data integrations between POS and external systems including inventory, labour, delivery aggregator and BI tools. Must display strong analytical and organizational skills and be able to identify and implement process improvement strategies with positive business results. Excellent written, verbal and presentation communication skills. Ability to plan, organize and meet deadlines while maintaining a high level of quality. Customer-service orientated. Listening and interpersonal skills. Ability to communicate ideas in both technical and user-friendly language. Experience working in a team-oriented, collaborative environment. Experience working in a franchisor/franchisee environment.We are a Disability Confident employer. We welcome applications from candidates of all backgrounds and experiences. If you require any adjustments or accommodations during the application or interview process, please do not hesitate to contact us, we are committed to providing a fair and accessible recruitment process for all applicants.