Porter & Logistics Supervisor - Stoke on Trent in Stoke-on-Trent

Porter & Logistics Supervisor - Stoke on TrentJob DescriptionHealthy outcomes start with positive patient experiences.37.5 Hours / 5 over 7 days 14.03 per hourUniform / Blue Light Card / Perks 20 days Holiday per years plus bank holidaysLocation is Royal Stoke HospitalCheck your local transport links here: Plan Your Journey | Traveline - the destination you should input is: ST4 6QGPlease take the time to read the attached job descriptionJob IntroductionHealthy outcomes start with positive patient experiences.As the Porter & Logistics Supervisor at Sodexo, based in Royal Stoke Hospital, you will be responsible for the daily supervision of Portering and Logistics staff, with a focus on maintaining high standards of service and professional conduct. You will ensure all team members adhere to both Sodexo and Trust policies and procedures at all times.What you\'ll do:Staffing & Roster Management: Prepare and manage rotas to ensure adequate staffing levels across all portering disciplines-Dedicated, Ad-hoc Pool, and Logistics (including Post Room, Pharmacy, Waste, and Distribution). Collaborate with discipline Supervisors and the Portering & Logistics Manager to ensure service continuity.Operational Supervision: Oversee daily portering operations, monitoring workloads through systems such as Traczo, and ensuring timely task completion. Escalate delays or performance issues to the appropriate Portering Manager as necessary.Work Coordination & Prioritisation: Manage and prioritise ad-hoc requests, routine schedules, and urgent demands. Ensure tasks assigned via the Helpdesk or other channels are responded to within agreed service levels.Technology & Compliance Management: Ensure all equipment (Traczo devices, radios, Cisco phones) is accounted for at shift start and end. Uphold compliance with Sodexo and Trust management systems, policies, and procedures.People Management & Development: Lead staff performance reviews, identify training needs, deliver inductions and refresher training, and complete competency assessments. Conduct return-to-work interviews and support continuous professional development.Attendance & Payroll Administration: Maintain accurate weekly attendance records and provide payroll data in a timely manner.Incident & Emergency Response: Respond effectively to emergency situations, major incidents, and unforeseen challenges such as staff shortages or infection control outbreaks. Support the implementation of any changes to service delivery.Stakeholder Engagement & Safety: Build and maintain positive working relationships with hospital staff and service users. Promote a culture of safety, respect, and professionalism, ensuring the dignity of patients, especially during sensitive tasks such as transfers to the mortuary.What you bring:Have the ability to walk for long stretches of timeSupervisory experiencePC literate and ability to learn and use different IT systemsUnderstanding of Health and SafetyAbility to work under pressureBe able to work as part of a teamTo act on their own initiative and adapt quickly to changeUnderstanding of confidentiality constraints and sensitivitiesUnderstanding of Customer CareAbility to listen and have good communication skillsAdaptable and self-motivatedEmotional ResilienceWhat we offer: Working at Sodexo isn\'t just a job - it\'s a chance to make a difference every day. You\'ll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:Mental health and wellbeing resourcesEmployee Assistance Programme (including financial/legal advice & personal support)Free health & wellbeing app with 24/7 virtual GP accessDiscounts on high street brands for you and your familySalary finance tools and financial wellbeing resourcesRetirement savings plan and life insuranceFull training and protective uniform provided.Opportunities to gain experience through learning and development.Cycle to Work scheme & volunteering opportunities.Flexible working and a dynamic team environmentCompetitive payReady to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.We may close this advert early if we receive a high number of applications - so don\'t wait! About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We\'re a Disability Confident Leader employer. We\'re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Sodexo Disability, Ability network, So Together, Generations and Origins.