At a Glance
- Tasks: Deliver exceptional service to clients and support their pets' care across three locations.
- Company: Join a friendly veterinary practice that values teamwork and community.
- Benefits: Enjoy discounts, career development, and a healthy work-life balance.
- Other info: Flexible hours available; we celebrate diversity and welcome unique contributions.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 56475 - 69025 £ per year.
Receptionist - Oxford If you enjoy delivering excellent service and working as part of a team, we have the perfect opportunity for you at our Abingdon, Didcot and Oxford Botley practices.
Please note that while this role is contractually based at one site, the successful applicant will work across all three of our sites: Abingdon Vets for Pets, Oxford Vets for Pets, and Didcot Vet for Pets.
Duties are shared between sites, so complete flexibility to work across all locations is essential.
A valid driving licence and access to your own transport would be advantageous.
- What your typical day will look like
- Provide exceptional service to clients and ensure the best care for their pets, acting as a vital link between clients and the clinical team.
- Build strong relationships with clients, their pets, and the practice team to ensure ongoing trust and satisfaction.
- Deliver excellent client service during visits, ensuring clients leave feeling valued and confident in the care received.
- Greet clients and provide support, guidance, and expertise while confidently managing payments and future bookings.
- Coordinate the smooth day-to-day running of the practice using our online booking system, so strong computer Literacy is essential.
- Manage a range of administrative duties including booking appointments, handling payments, recalls, care plans, insurance, registering ID chips, cashing up, completing end-of-day checks, and ensuring the overall smooth operation of the practice.
This is a full-time role working 40 Hours per week with 1 in 4 weekends.
The attributes required
- Ability to work effectively both as part of a team and on your own initiative.
- Commitment to providing exceptional customer service and the highest standard of patient care.
- Friendly, approachable, kind, caring, and professional.
- Strong communication skills.
- Excellent IT skills (training will be provided).
- Ability to build strong relationships with clients, their pets, and colleagues.
- Calm and composed under pressure.
- Reliable, with strong attention to detail.
- Previous veterinary reception experience is desirable but not essential.
Benefits: In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
Part-time hours will also be considered.
We are committed to supporting a healthy work-life balance and would be happy to discuss shift patterns that work best for you.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Receptionist - Oxford employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at leisurejobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like leisurejobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to leisurejobs:Your cover letter is your chance to shine! Tell us why you want to work at leisurejobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at leisurejobs!
How to prepare for a job interview at leisurejobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
