At a Glance
- Tasks: Lead a dynamic team in managing sales for events and corporate groups.
- Company: Join the iconic Graduate Hotels, known for its unique hospitality experience.
- Benefits: Enjoy discounts, recognition incentives, and a complimentary meal on duty.
- Other info: Be part of a creative team that values community and collaboration.
- Why this job: Shape unforgettable guest experiences in a vibrant hotel environment.
- Qualifications: 2+ years in sales or events management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Graduate Hotels is seeking a GC&E Sales Office Manager to join The Randolph Hotel and its brilliant team of hospitality enthusiasts! The landmark 151-bedroom Randolph Hotel is Oxford's most iconic address.
THE ROLE
The GC&E Sales Office Manager is a pivotal leadership role within the Sales & Events department. The position is responsible for the day-to-day management of the GC&E Sales Office, overseeing a team of Sales Executives, driving revenue across corporate groups, corporate meetings, weddings and events, and ensuring the seamless delivery of all contracted business. This is a hands-on management role that combines commercial ownership, client relationship management, team development, and operational coordination. The ideal candidate will be a confident people manager with a strong grounding in hotel sales & events, a working knowledge of Hilton systems, and the drive to lead by example in a fast-paced, high-profile property.
JOB DUTIES AND RESPONSIBILITIES
- Manage, develop and support the Sales Executives, setting clear performance expectations and providing regular coaching feedback.
- Set and manage team rotas, ensuring appropriate coverage and workload distribution across the department.
- Foster a positive, high-performance team culture with a focus on accountability, continuous improvement and commercial delivery.
- Support the Director of Sales with the development of pricing strategies, package design and promotional activities.
- Drive and coordinate all sales activity to maximise revenue from existing accounts at the hotel on a national and international level.
- Constantly recognise and develop new accounts from the corporate markets.
- Manage all inbound enquiries for weddings, corporate meetings, social events and group bookings, from initial contact through to confirmed contract.
- Negotiate rates & packages within agreed parameters to maximise revenue conversion.
- Monitor and drive team response times to meet or exceed Hilton brand standards for lead response and conversion.
- Ensure the accurate processing, distribution and recording/filing and following up of all sales correspondence, including the execution of contracts, quotations, confirmations, and cancellations.
- Participate in trade shows and events within the hotels, the industry, and external organisations.
- Host client FAM trips at the hotel and conduct hotel show rounds.
WHAT WE ARE LOOKING FOR FROM YOU
- Computer literacy - Word, Excel, PowerPoint & Outlook.
- Proficiency in industry standard software (e.g., Opera PMS, Delphi, or modern CRMs) and strong literacy.
- 2+ years experience in conference, events, or sales management. Preferably within a full-service hotel or hospitality venue.
- Excellent communication skills and fluency in spoken and written English.
- Confident in meeting new people and presenting to large groups.
- Strong understanding of revenue management principles.
- Able to demonstrate a comprehensive understanding of all the key business segments; Corporate/MICE/Group/Leisure/Consortia.
THE PERKS
- Company discount on rooms via Hilton Honors.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Team Member Events.
- Complimentary meal on duty in the Team Member canteen.
- Parking for mopeds, scooters and bicycles.
ABOUT GRADUATE HOTELS
Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community. As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker.
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
GC&E Sales Office Manager in Oxford employer: leisurejobs
Graduate Hotels is an exceptional employer, offering a vibrant work culture that celebrates creativity and community in the heart of Oxford. As a GC&E Sales Office Manager, you will benefit from comprehensive employee growth opportunities, generous perks including discounts on hotel stays and dining, and a supportive environment that fosters team development and accountability. Join us at The Randolph Hotel, where your contributions will shape memorable guest experiences in a landmark setting.
