At a Glance
- Tasks: Lead operations at Bicester Leisure Centre, ensuring top-notch customer care and safety.
- Company: Join Legacy Leisure, a not-for-profit committed to community engagement and quality services.
- Benefits: Enjoy a rewarding career with opportunities for growth and development in leisure management.
- Other info: Dynamic role with a focus on innovation and team collaboration.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in leisure management or related fields; First Aid and lifeguard qualifications required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
JOB DESCRIPTION
The Operations Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Operations Manager will be:
- To ensure the highest possible standards of Health and Safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
- To assist the Centre Manager in financial planning and budget setting to maximise the profitability of the business.
- To organise and manage the Duty Manager team in the absence of the Centre Manager.
The Operations Manager will focus day to day on the following tasks:
- To deputise for the Centre Manager as requested.
- To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
- To ensure the Leisure Centre is always provided as a clean, high quality facility with exciting innovative services.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
- To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
- To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
- To identify and assess the feasibility of new activities which the Centre could provide.
- To ensure all staff are kept informed of the Centre's activities and special events.
- To ensure team meetings are conducted on a regular basis to drive service standards and continuous improvement within the centre.
- To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and associated activities.
- To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
- To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
- To assist in the management of the Centre's quality assurance systems and procedures.
- To coach and teach as required and generally assist with the running of events.
- To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
- To undertake any regulatory requirements.
- To be responsible and accountable for cash handling as required.
- To have a good understanding of the financial accounts system.
- To help drive revenue and control expenditure so monthly targets are achieved.
- To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.
The Candidate Qualifications, Knowledge and Skills
It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.
Personal
Among the personal characteristics sought the applicant:
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
DBS
The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Operations Manager - Bicester Leisure Centre - Bicester, Oxfordshire employer: leisurejobs
At Legacy Leisure, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that fosters personal and professional growth. As an Operations Manager at our Bicester Leisure Centre, you will enjoy a rewarding career in leisure management, with opportunities for continuous training and development, all while contributing to the well-being of the local community. Our commitment to health and safety, alongside a vibrant team culture, ensures that you will thrive in a role that is both meaningful and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Bicester Leisure Centre - Bicester, Oxfordshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry, especially those who might know someone at Legacy Leisure. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission to provide quality leisure services.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Apply through our website for a smoother process. It shows you’re keen and makes it easier for us to track your application. Plus, you’ll get updates directly from us!
We think you need these skills to ace Operations Manager - Bicester Leisure Centre - Bicester, Oxfordshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience in leisure management and any qualifications that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Legacy Leisure. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've improved customer care or increased profitability in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at leisurejobs
✨Know Your Health and Safety
As an Operations Manager, you'll need to demonstrate a solid understanding of health and safety standards. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in the leisure centre.
✨Showcase Your Customer Care Skills
Customer care is key in this role. Prepare examples of how you've successfully managed customer relations in the past, and think about innovative ways you could enhance the customer experience at the Bicester Leisure Centre.
✨Be Ready to Discuss Financial Acumen
Since financial planning and budget setting are part of the job, come prepared to talk about your experience with budgeting and how you’ve maximised profitability in previous roles. Specific numbers or outcomes can really impress!
✨Demonstrate Team Leadership
You'll be managing a team, so highlight your leadership style and provide examples of how you've motivated and developed staff in the past. Think about how you can foster a positive team environment at the centre.
